If you ever buy a samsung fridge freezer then god help you if you need replacement parts, Support is in Philippines I called Samsung and got through to the correct department no problem at all, then had to verify who i am, name, number, address etc, all good then you can either send in your invoice or do a live video and picture to expedite the process which I did no problem, the support then asked me to go to my computer and type in a web address which directed me to the fridge freezer I had and just to confirm the drawer I wanted(was the large fridge drawer with Vegetables on it), then they said no problem we will send the drawer soon, I got updates on my email/phone for the delivery and all seemed to be going well and well that's when it went wrong, opened the box and had a shelf instead, so I called them back up went through the whole process again, name, number, etc and told them I got the wrong item sent, had a VERY long talk to ensure they had the correct item this time and some time passed, 2 boxes get delivered which I thought was strange, opened the boxes and got two freezer drawers instead so again I had to call them got through the verification process another Very lengthy talk and some more time passing then finally another Two boxes arrive, open them up and they sent me both fridge drawers(just to be safe I'm sure), so I did get the item I wanted it just took a very long time and a lot of calls. Only good thing is I don't have to send the wrong items back so I have a lot of replacement parts now.