I dropped my phone on the floor and my screen stopped working but my control buttons still worked. I went into the store to ask the price of repair and if there would be anyway to save my photos as they would get wiped when sent off repair. The guy said there was nothing I could do if my phone had a password lock on it. I was gutted. I got home typed into the internet what I could do and it suggested if I logged into find my phone on the Samsung website, It could unlock my phone and allow me to view my phone data when connected to my laptop. I managed to save my photos in the end but feel annoyed that I nearly sent my phone off and would of lost all my pictures. The worker didn't suggest anything.