I had a problem with my phone - called in fo the repair service to be arranged. Made sure that the pick up adress for the phone will be my work place, while the return would be home adress. Called them 4 times about it, they always said that it wont be a problem, up untol when it was on it's way and suddenly they could not change the adress (UPS requires samsung and not the cutomer to make the changes, especially if it is a business adress that is on the parcel). Not only that - the adress was wrong! They cant get it to my work , I am not home to pick it up the next day.Their soultion - go pick it up from a depot... Which is in another city. I will be filing an official complaint for the amount of misinformation they have provided.