Hello, I purchased a 27 CF 4-DOOR FLEX SHOWCASE FD Model: RF28K9380SR from BestBuy on 9/5/2016. We rather enjoyed this refrigerator and its features/functions. Unfortunately, it stopped cooling altogether about 2 months ago now. The dedicated bottom left freezer and bottom right flex zone, which we had set to cool at 34 degrees, was 68 degrees Fahrenheit. The top both sides dedicated cooling were running 55 degrees instead of the 34 it was set to. I started by calling Samsung. Spent about 1.5 hours in a 20th-century type of experience i.e. was transferred several times incorrectly, highly fragmented departments with no one really able to assist. I finally got to someone who said they could help. They said they would find a repair company to fix it since it is a sealed system issue and under warranty. He set me up with a service company who called me 3 days later after confirming it sounded like a sealed system issue. This repair company called me 3 days later (no calling on the weekend) and asked me the details about the issue. After speaking for 30 minutes and being on hold was told that they don't do sealed system issues for Samsung and I had to call them back. Called Samsung back and received an empty apology followed by some attempt to be helpful. I say attempt as he said he was going to find me a repair company but after him attempting (had me on hold for him to do this function for about 3 minutes only). He came back and acted like he had been calling dozens of people for hours and became very pushy and said this isn't going to work as no one is answering and I'm just on hold forever. Really? I thought as I had already sunk hours into this process. I said politely, I was only on hold for 3 minutes so you called one of the many many companies you previously said we could pick/call to help? He said well I can call someone else I guess... He sounded horrified that I asked him to spend more than 5 minutes to help find a repair company. He came back about 3 minutes later then said, okay, this is how we are going to proceed. I'll have the back office continue this search for someone to fix your refrigerator and they will contact you in 24-48 hours. He left me no choice at this point as he said he would be disconnecting and already messaged the back office. I got a call 2 days later from the back office and missed the call. They left a VM with a number for me to call back, which was not a direct number. I was then transferred numerous times despite them asking for and me giving them my ticket number. They then asked me the same questions again, when did I buy this, where did I buy this, etc. This was all gathered and attached to the ticket from my original call. The back office person finally got to the part where they are supposed to help; however, she said that despite all their efforts, they were unable to find any repair company to fix a sealed system issue so I would have to find someone to fix it and follow a detailed process if I wanted to be reimbursed after finding someone to repair then paying for the repair myself. I gave them a hard time as now we have gone another 2 days without a refrigerator and was under the impression from the other guy that they had so many repair companies options in this city of 350k+ people I live in/near. They ended with if you want to get reimbursed, you need to find a repair person that is Samsung Certified. I was confused, I said wouldn't you have that list and wouldn't you have used that list yourself to find someone to fix my refrigerator already, you know the past 48 hours you supposedly spent trying to do such? I then asked if you couldn't find one from your list, how am I expected to do such in order as a condition to be reimbursed? She said yes but I should be able to find someone despite this... and that yes it is a requirement for reimbursement... I then spent hours calling trying to find someone to fix this sealed system issue. I could only find one company who said it would be 2 weeks to get someone out to our home to fix it but said the person would have all the parts, etc to fix. They of course showed up not prepared to do such but that is not Samsung's fault. Another week after this, I received a VM from Samsung saying they want to again help me fix my refrigerator and that they spoke with the repair company and to call them, again not at a direct number. I called them back and gave them my ticket# and they transferred me incorrectly twice before getting me to the correct place. I then spent 2 hours on the phone with them and they asked for all sorts of new information (detailed bill of sale with company logo on it among other things). After all of this they offered me some lowball prorated refund in an effort to get out of paying for the expensive repair of their product. What is worse is that they lied to me on the VM saying they wanted to help fix my refrigerator and said they had spoken to the repair company, all lies. They only wanted to tie me up for another 2 hours to try and say they are doing me a favor by offering me LESS money than I was quoted it would cost to repair. Yes, that is correct, big ol' Samsung mines their data, calls with lies of help and apologies, only in an effort to try and get out of a warranty agreement by offering a lowball prorated refund amount to save them from a much higher repair bill. I spent 15K on Samsung appliances and now just waiting for the shoe to drop on my chef's collection stove, dishwasher, etc. I have been loyal to Samsung on TVs, soundbars, appliances, you name it and now I will never use them again for anything and will just throw away any Samsung item I currently have that breaks as it isn't worth it. I highly recommend people find a more honest and reputable company to deal with and take this review to heart. If you want reliability, Samsung is not it. If you want someone who stands behind their product, look elsewhere. If you expect a company to treat you well, Samsung isn't capable of such.