My 7 or 8 year-old Samsung freezer died too young (the fridge is still OK). I called the company, which said it was out of warranty because big-lot stores like Home Depot often leave them in their warehouses for years, and sell them, but the warranty date is the date of manufacture. Fair enough. The very helpful salesperson helped me find the right model and I placed the order. Both she and the website told me I would get a fridge in one week, with no delivery charge. Great! Then the fun begins. 20 minutes after placing the order, I received an email stating "your order is on hold." I then had to register with Samsung to view the problem, but its website consistendly tells me "we've encountered a problem." Then called Samsung and was told it would be another week (for starts, I assume). Next called the delivery service: 2 hours on hold and counting. By the way, I don't recommend their washing machines.