Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,592 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a watch for my wife's birthday. She opened her gift 2 days after the 14 day return period to find that it was unsuitable due to size. The watch was not extracted from the packaging. I contacted customer support to try and swap the 44mm face for the 40mm face. I was met with an intractable returns policy. So after spending £264 on a watch, and exceeding the return period by 2 DAYS, Samsung would not accept a return, replace or refund, or in fact help in any way. I am, correction was, a loyal Samsung customer of over 20 years, and have around £10,000 of their equipment in my house. I can't believe that there was nothing we could do to remedy this honest mistake on my part. I understand they have a policy, but they are being put out in no way whatsoever by accepting the return. It was not even turned on. The customer support rep offered me a voucher for £20 as a remediation measure, which is an absolute insult given the money I've spent with them. 2 DAYS!!!! I'll never buy another Samsung product in my life.”

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Posted 2 months ago

“Repair guy was rude and hung up on me while I'm trying to get my Fold 6 repaired bc of a blackout issue that they swore they fixed from the previous Folds and tried to tell me that I damaged it!”

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Posted 2 months ago

“I purchased a '50 Crystal UHD in June 2024. The TV stopped working on May 15, 2025. TV is still under warranty. I contacted Samsung at 1-800-7267864 to schedule repairs. Having trouble with the technician that was supposed to come out today however he's stated he has to cancel. I'm now caught in the middle between the repair company and Samsung.”

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Posted 2 months ago

“Find out all truth today.”

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Posted 2 months ago

“Samsung did an automatic update on my Galaxy 22. Now my battery is draining twice as fast. Phone gets hot while using it. Constant buffering even while on Wi-Fi. The update basically ruined my phone. Most likely the last Samsung phone I buy.”

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Posted 2 months ago

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Posted 2 months ago

“Horrendous customer service! I have 3 tv's that do not work and I still do not have a resolution. This has been going on for 3 months. Early March 2025 and still going in May 2025!! They have been in my house 3 times and I have probably spent over 40 hours on this. They have the same issue but they see it as all different. 2 of the tv's are still under warranty. Not only is the time spent more than anyone should have to... but the cost of continuing to pay for streaming services that I am unable to enjoy. I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on.”

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Posted 2 months ago

“I recently purchased a new Samsung fridge, but the installation team hasn't arrived yet. They promised to come today, but they haven't shown up. Now they're saying they'll come tomorrow. I'm facing a lot of inconvenience due to this delay.”

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Posted 2 months ago

“Very bad sarvice , not instalation”

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Posted 2 months ago

“I have been a loyal customer since the note 3 . Last December I got the zfold6 and the vip package online. But I didn't check the box for the Samsung plus. So now after several phone calls!!! They won't help me to get care+ added! I'm considering getting apple products! You would think they would be able to keep me happy.”

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Posted 2 months ago

“Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable.”

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Posted 2 months ago

“The new android update, that was pushed out to my phone, caused my phone to continuously loop. I can enter my pin and it loops back. I have not had access for 2 weeks! I've called Samsung, gotten a run around, and was hung up on after waiting on hold, asking for a supervisor, and waiting more. Not having a phone is a safety concern. Not having access to my data, photos, videos, texts and contacts is extremely inconvenient and annoying. I refuse to spend $1200 for a new phone or spending money for a repair. The update caused my phone to be unusable which is unacceptable and unprofessional.”

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Posted 2 months ago

“Very bad service and feedback”

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Posted 2 months ago

“Have a Samsung 23+ and have absolutely loved it! BUT the phone received an update this morniing and I have been on the phone with TMobile and Samsung since 3:30 and it is now almost 9:00. I can't get the phone to show messages received but not answered - can't get the phone to show missed calls - and have two search bars on my home page. Not having a good time. I think we should have the option when they update .... The folks tried but they couldn't help.”

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Posted 2 months ago

“After many years of using used washing machines we finally purchased our first brand new washing machine from Lowe’s and unfortunately, we chose Samsung $599. Within two years will not run a load without becoming unbalanced after paying to replace the springs once they lasted less than two weeks only to repeat the same problem. After contacting Samsung, they informed us the cost would be $75 per new spring requiring four of them for a total cost of $300 before labor. Customer service warranty department unwilling or could care less to do anything. Apparently they don’t care about American customers so they have made it easy. We will never purchase another Samsung product in this house.”

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Posted 2 months ago

“Not a fan of your latest update!!! Will think about that when purchasing a new phone. Have always had Samsungs but this update may change that.”

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Posted 2 months ago

“Bought a jet 65 Samsung hoover from Argos-The battery deteriorated badly within a few months- complained to Samsung got nowhere- they woukdnt even recognise the Argos email receipt as being a valid document”

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Posted 2 months ago

“I regret ever purchasing an AC from Samsung Shop. This has been one of the most frustrating experiences I’ve had with any company. Failed Delivery: After placing my order, I was given a delivery date, but the product never arrived. No updates, no explanations—just complete radio silence. Horrible Customer Support: Trying to reach Samsung’s customer service was a nightmare. There's no phone support, no email support, and no web support to address concerns. It’s like they sold me the product and disappeared! Unacceptable Service: Even after multiple attempts to track my order, there was no proper response. It seems they are completely ignoring customers once they’ve made a sale. This level of service is unacceptable for a brand like Samsung. If you value your time, money, and sanity, avoid buying from Samsung Shop at all costs!”

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Posted 2 months ago

“I have purchased samsung ac from croma avadi I have been repeatedly call installation team for installation yet it is left incomplete. No respond from them. I reached through customer care they raised complaint but if no use. Today is 4th day after installation”

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Posted 2 months ago

“Worst customer service. They outsource their repairs and keep opening and closing tickets when issues have not been resolved. Had two technicians come out (each time had to stay at home for 4 hours)!and many many calls with customer service without the issue which is under warranty being fixed. Its a really drawn out, bureaucratic process to get anything fixed which is extremely time consuming - wasted ao much time trying to get an ice maker repaired and don't feel like I've many any progress!!! The customer service agents don't seem to have any power to do anything so have yo defer to another team and you have to wait for their call. Very inefficient!”

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Posted 2 months ago

Samsung is rated 1.2 based on 4,592 reviews