Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,501 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

469

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logged in to purchase a S25 phone. The system fell over 3 times. In the meantime I was charged $55 (trade in) and $1138 from my credit card - it took 9 phone calls to get them to reverse it. Seriously this is really poor Customer service. Noone took ownership of the problem”

Helpful Report

Posted 1 month ago

“We purchased a new Samsung washer and dryer on Black Friday from Lowe’s. It was installed December 1st and on December 20th we had a technician come out because it had stopped turning on. The tech said that there were signs of burning on the wire, but may have just been loose so if the problem continued we could buy a new chord, but that Samsung doesn’t cover it under the warranty… not even a month old. The dryer starts working again although Lowe’s said that they would send a new power chord they never did. When the dryer stopped working this weekend we grabbed a new chord ourselves, opened the back of the unit and realized the wires, connector and power chord had all burned through. We are so lucky that the unit itself did not burn and catch our house on fire. We call Samsung and after being on the phone for 3 hours they tell us there is nothing they can do until a technician comes out to look, regardless of the fact that they connected to my camera and saw the damage and that there is nothing left to fix as the wires are burned into the machine. I get a call today saying someone else will call me in another 24-48 hours to schedule a time to come out and look at it. Samsung customer service was heartless, didn’t care about the fact the house could’ve burned with my whole family inside or the fact that I have two toddlers and am 35 weeks pregnant and just want a new dryer because this one is 2 months old and clearly has something wrong with it. They just keep stalling to place blame on Lowe’s instead of fixing the problem. Lowe’s also told us they would call us back in 24 hours and did not so we have tried that route as well. We have Samsung tvs, a refrigerator and a washer and dryer and will never buy another Samsung product again. They have the worst customer service and clearly do not care about the safety of their customers from their faulty products. Highly do not recommend! And then when I try to upload photos of the burned wires and machine, it says they can’t be uploaded because Samsung doesn’t want you to know how awful they and their products are!”

Helpful Report

Posted 1 month ago

“Big scammer !! They purposely make a super trader and make us all invest in it, and then he goes trade on GBD to raise during the last minute of 2023 Britain election day! Isn't very obvious?!!! Even a not professional trader won't make such a mistake! And lost 90% of all our investment..... All thanks to Mr" BENITO GABRIEL "". She was the one who helped me recovered all my lost including my profit, Please do not invest using this platform again if you don't wanna be the next scam victim and also kindly reach out to Mr BENITO GABRIEL for recovering lost funds if you are a victim of scam..... 𝐄𝐦𝐚𝐢𝐥-𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 1 month ago

“I traded in my Samsung Z fold 4 to get a Samsung Z fold 6. After resetting my 4 to factory settings it was opening to bios, I sent it in and Samsung decided to no longer honor my trade in despite the phone turning on before being returned to Samsung. When trying to come to a deal or understanding they denied any kind of support, and simply said they would not be honoring the trade in.”

Helpful Report

Posted 1 month ago

“I bought a Galaxy Book 4 notebook because it was heavily discounted. I do like the notebook itself but it was loaded with useless Samsung apps that were not needed. I also found it disappointing that support was so pathetic that finding drivers or firmware updates manually was not even possible. Also any real access to support seems to require you registering a user ID in order to even get access for base tier support for any questions. Their US forums seem to have more questions from users then proper answers. Seems everyone complains about support. This will definately make me question future Samsung purchases. The products are very nice but better hope you don't need any service support.”

Helpful Report

Posted 1 month ago

“The T7 external SSD arrived without any firmware. It was dead on arrival. I discovered this was a ruse and intended to force the purchaser into installing the Samsung Magician. The Samsung Magician steals your unique computer ID. Samsung is part of the Google Spy Ware network. The Samsung Magician is a software Trojan camouflaged as a real app. If you install it Samsung and their partners will have you internal computer information including the brands of your external SSD’s, serial numbers and whether they are genuine. My Windows 10 features a state of the art security system. However it cannot protect a consumer that is duped into bypassing the Firewall and installs malware into their computer. The Microsoft security system is very reliable and will warn you before you install anything asking you if you are sure you want to install this software? Most consumers don’t realize the danger they are in until it is too late. My computers unique computer ID and the serial numbers of my other devices are not any of Samsung’s or Google’s business. Google and Samsung can track you across the internet using your unique computer ID. My best advice is to avoid Samsung at all costs as Samsung can not be trusted. If you purchase any Samsung external SSD without the firmware already installed take it back to the store and demand a full refund. My background includes over 30 years in Information technology including management and the actual writing, testing and installation of computer software. My responsibilities included the evaluation of canned software before we made the purchasing decision.”

Helpful Report

Posted 1 month ago

“Your new phones don't come with charger USB, or charger. Excuse of environmental and waste reasons are not acceptable! It's a cut back at the cost of the consumer....and it stinks! It's like buying a car with no battery! Are you people hurting that bad for money? Also what if I lost my phone and charger on a trip! Now you're saying I have to buy one on my own? Oh my!”

Helpful Report

Posted 1 month ago

“Vincent demonstrated excellent sales service. A highly service oriented staff. Well done n we greatly appreciate your assistance!”

Helpful Report

Posted 1 month ago

“I purchased a 7.5 cubic ft smart stackable washer and dryer. It was installed by professionals and worked great. After about 3 weeks of use, the dryer stopped working. It was only a month old with the outside of the machine in perfect condition. I made an appointment for a technician to come because it is under factory warranty. The technician didn’t show up on the first appointment. He came days later and could not communicate with me. He took parts of the dryer apart and found “physical damage” on the inside. I never saw the damage. He left with no answers given because we spoke different languages. Samsung will not do anything to help me. They will not cover it under factory warranty. I am being forced to buy another dyer. It will not be a Samsung dryer! Do not purchase from Samsung. All of their customer service representatives do not care and were very unhelpful. Samsung does not stand by their product and does not care about their customers. Stay away!”

Helpful Report

Posted 1 month ago

“I ordered the T7 shield external ssd on a Sunday. Most business would ship the next day. Not Samsung, these Morons in Arlington Texas waited until the following Friday to ship. This is full five days after I placed the order. Next the shipping department shipped the device 2nd day air in a paper envelope. UPS apparently can’t read and shipped my order by donkey cart from Arlington Texas to Boise Idaho. The package was completely untraceable the entire journey. When the donkey cart finally arrived in Boise Idaho the local UPS store on State Street didn’t notice that this shipment was late. The T7 external SSD arrived without any firmware. It was dead on arrival. I discovered this was a ruse and intended to force the purchaser to install the Samsung Magician. The Samsung Magician steals your unique computer ID. Samsung is part of the Google Spy Ware network. The Samsung Magician is nothing more then spy ware camouflaged as a real app. My computers unique computer ID and the other devices I use are not any of Samsung’s or Google’s dam business. Google and Samsung can track you across the internet using your unique computer ID. My best advice is to avoid Samsung at all costs as Samsung can not be trusted. If you purchase any Samsung external SSD without the firmware already installed take it back to the store and demand a full refund. My background includes over 30 years in Information technology including management and the actual writing, testing and installation of computer software. My responsibilities included the evaluation of canned software before we made the purchase decision.”

Helpful Report

Posted 1 month ago

“I ordered the T7 shield external ssd on a Sunday. Most business would ship the next day. Not Samsung, these Morons in Arlington Texas waited until the following Friday to ship. This is full five days after I placed the order. Next the shipping department shipped the device 2nd day air in a paper envelope. UPS apparently can’t read and shipped my order by donkey cart from Arlington Texas to Boise Idaho. The package was completely untraceable the entire journey. Well I guess the donkey cart can only go so fast. When the donkey cart finally arrived in Boise Idaho the local UPS store on State street didn’t notice that this shipment was grossly mishandled and dragged their feet some more. The T7 external SSD arrived without any firmware. It was dead on arrival. This is apparently intentional. After speaking to Samsung’s Dale who says he is a manager in memory devices he said Samsung would not send me the firmware via email. My only option was to download the Samsung Magician. This Samsung Magician is nothing more then spy ware camouflaged as a real app. The magician harvested my computers serial number, the serial numbers of my other memory devices. My computers serial number and the other devices I use are not any of Samsung’s dam business. I noticed extensive read activity on both my 1TB drives. This was the Samsung Magician stealing my personal information. I quickly unplugged them and uninstalled the Samsung Magician. My best advice is to avoid Samsung at all costs as they can not be trusted.”

Helpful Report

Posted 1 month ago

“The sevice tech is canceled 4 times to install parts for my range that is unusable for 3 weeks. Customer service can't get the tech to contact Customer tell us when they are coming. Today. Never ever buy a Samsung product. It is a throw away once something happens.”

Helpful Report

Posted 1 month ago

“ALL THE PRODUCTS WE HAVE ARE ASS THEY ARE ASS AND THEIR CUSTOMER SERVICE IS ALSO ASS”

Helpful Report

Posted 2 months ago

“I replaced all of the appliances in our kitchen with Samsung "Bespoke" products and we also ordered colored replacement panels for the 4 door Bespoke refrigerator which were unavailable at the time. Six month later we find out from a Samsung rep that some of the colored panels were discontinued months before we purchased our refrigerator. The Home Depot salesperson was not aware of this. Best Buy and Lowes were also selling the Bespoke products thinking that the colored panels could be purchase as shown in the advertisement below. We love the product but the colors are ugly.”

Helpful Report

Posted 2 months ago

“Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass Samsung glass cooktop review !!!!!!!!BUYER BEWARE!!!!!!!! Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass when cooking. BUYER BEWARE! when cooking. BUYER BEWARE!”

Helpful Report

Posted 2 months ago

“I bought a Samsung phone in the Xfinity store with a warranty. After 5 months it stopped working, and I asked for help. At first they answered me by SMS, provided a phone number and address, but unfortunately they do not work. I wrote to them about this, but did not receive any more answers. I have been trying to solve the problem for a month, but the store completely ignores my requests. I am very disappointed with this attitude towards customers. San Jose California 95129”

Helpful Report

Posted 2 months ago

“85" tv. Non existent customer service! No option to talk to a person to troubleshoot? Text only? Absolutely no help. Gave up after 3 hours, which the majority of that time was waiting for a response. Very disappointing! Will never buy another Samsung product again. That's what I get for trying something new. Going back to Vizio. Have always gotten great service from them.”

Helpful Report

Posted 2 months ago

“I had bought Samsung washer and dryer in last December 13 2024 at my new home and i had not used it more the six months and its started giving me trouble. I had complained about it at SAMSUNG costumer service, it was manufacturer defaults, at my first complaint my husband and I had submitted all required documents about washer’s purchase, it was under warranty period, they said we cannot do anything else then try to fix it, so they send technician to check it then that technician just oped the machine and checked it and told us that it is manufactured default,but still they have ordered parts which will need to fix it, they made my house there service lacator. After that another service man is coming after one week with all parts which had to replace. He is doing 5 to 6 hours service in my house with that machine. And after fixing he told us it’s fixed but if you get trouble again then we have to call SAMSUNG costumer service again. We have send all pictures videos and even they talk to is on video call. They are just making excuses. Now SAMSUNG costumer service people told us forget about previous purchase and now buy it again and then give them new purchase receipt. We are so frustrated now, the costumer service is so bad at Samsung. They don’t wand to listen customers problem at all, they just want to fill their pockets. People please help me to solve this.”

Helpful Report

Posted 2 months ago

“The most incompetent company personel I've ever encountered. wrong band for galaxy ultra watch received, called 2 days after Christmas to exchange, , received as a gift, the return window closed December 27th, 14 days after purchase. all others allow minimum 30 days, most till January 31 , 2025. Offered a $50 promo for new purchase, still costing me $30. Had to make 6 calls to finally receive the code, then offered $100 promo for my aggravation, never received the second $50, and the first promo didn't work on the samsung site!!! The absolute worst exchange, always telling you don't worry , we will escalate the concern & have a remedy. Seriously. If they were 1% as competent as they were polite, I would not be writing this review, still can't mentally reconcile what a bunch of ignorant individuals are managing customer service, and that includes the" supervisor" I spoke to on the 5th call. Wake up!!! The question of won't went wrong should be changed to what went right, would save alot of typing.”

Helpful Report

Posted 2 months ago

“I wish I can give negative 20 stars. Same nightmare as the rest. Awful customer service. Reading a script without actually understanding the issue or giving a damn. It’s like one big scam or something. I’ve been fighting with them about my product and my money for 3 weeks. Unnecessary and ongoing stress.”

Helpful Report

Posted 2 months ago

Samsung is rated 1.2 based on 4,501 reviews