Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a loyal Samsung customer for many years, but after this experience with the Samsung Trade-In team, I'll be looking at other brands. I returned my trade-in phone using Samsung's Royal Mail label with full tracking. Royal Mail still has the phone, and only Samsung can investigate, yet the Trade-In team ignored my emails and remotely locked my new phone instead. The only solution offered was to repay the trade-in value for a phone that was lost while in transit. After years of loyalty, this is a disgraceful way to treat customers. This experience has completely put me off buying Samsung products again.”

Helpful Report

Posted 3 months ago

“If I could give 0 Stars I would. Evaporate cooling bone dry.Have not had a refigerator since May 20,2026. Getting the run around from both Samsung Warranty and their service center. Cone appliance. Now after 2 months of trying to get it fixed under a manufacturer warranty they are saying no. The refigerator 3 1/2 years old. Please, save your self a headache buy a different brand. I will never purchase Samsung products again. They lost a life long customer.”

Helpful Report

Posted 3 months ago

“Pésimo servicio al cliente,a los 6 meses de comprar un refrigerador dejó de servir el congelador ,4 meses tengo sin congelador mandan a técnicos y no solucionan nada le ponen gas funciona una semana solamente ,vuelven a mandar otra compañía le hacen otra cosa y sigue igual y la comida se vuelve echar a perder ,y nadie responde por las pérdidas de comida y tiempo perdido.y todavía tiene garantía no ha cumplido el año”

Helpful Report

Posted 3 months ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 3 months ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 3 months ago

“I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung product.”

Helpful Report

Posted 3 months ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

Helpful Report

Posted 3 months ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

Helpful Report

Posted 3 months ago

“We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.”

Helpful Report

Posted 3 months ago

“Samsung is garbage. Customer service is nonexistent. My dishwasher stopped doing auto open after a few months. It was all rusted by two years. The fridge made weirdly salty ice. Some problem with the filter probably and then broke altogether after a month. The TV will not allow the PlayStation app. The only reason I got it was to play PS now it’s a worthless piece of junk. Such a scam that they block PS and are not up front about it on the box. I wanted to complain to them but they told me after a year they don’t care about our problems. They dont want to hear it. Which is a shortsighted and stupid policy.”

Helpful Report

Posted 3 months ago

“I eventually reached a point where trying to manage everything on my own was no longer possible. The pressure kept building, and even though I tried my best to figure things out, nothing seemed to get better. That was when someone encouraged me to try xwaxt.com, and honestly, it turned out to be one of the most reassuring decisions I’ve made in a long time. Right from the moment I contacted them, their team handled my situation with a level of attention and professionalism that immediately put me at ease. They didn’t just give quick answers—they patiently went through every detail, made sure they understood exactly what I was facing, and explained each step in a way that was easy to follow. What stood out the most was how calm and consistent they were throughout the entire process. Instead of feeling lost and overwhelmed like before, I finally felt guided, supported, and informed. They broke down every confusing part, offered solutions that made sense, and stayed with me until everything was properly resolved. Looking back now, reaching out to xwaxt.com was truly the turning point. Their dedication, clarity, and genuine willingness to help transformed a stressful situation into something I could manage with confidence. I’m sincerely grateful for the way they handled everything and the peace of mind they helped me regain.”

Helpful Report

Posted 3 months ago

“If Samsung is an industry leader, then either the bar is so low or somebody is lying to them. Factory reset is a joke; set aside AT LEAST 1/2 hour of your time to clear the cache; and no remedy or explanation to their phones running HOT. Yes hot. AND DO NOT SEND THEM YOUR NEW PHONE -THEY WILL REPLACE IT WITH A REFURBISHED OR DOWNGRADED PHONE. And Customer Service: I'll let you come to your own conclusion.”

Helpful Report

Posted 3 months ago

“Give your team the advantage of working together without limits. Xwaxt combines collaboration, communication, and workflow management into one seamless platform, helping every project reach its full potential.”

Helpful Report

Posted 3 months ago

“Xwaxt is an enterprise work management platform designed to help organizations coordinate operations, optimize workflows, and improve collaboration through a single digital ecosystem. It provides a centralized workspace where teams can organize projects, manage responsibilities, and track progress with greater visibility and control. By connecting business processes and enabling seamless communication, the platform reduces operational inefficiencies while supporting faster execution and better decision-making. Xwaxt empowers organizations to increase productivity, strengthen operational agility, and achieve long-term business success.”

Helpful Report

Posted 3 months ago

“Samsung refrigerator is working but all the shelves on the fridge door are all cracked and the Samsung Customer Service was very helpful she told me to buy a new fridge. Each shelf costs about $150.00 and I need 5 of them. So instead of suggesting buying a new fridge maybe new shelves from Samsung would have been a better solution or at least a discount on each one. Do not buy Samsung Refrigerator.”

Helpful Report

Posted 4 months ago

“Simply terrible. Heavy accents and rude. Continually talk over you and refuse to provide yes or no answers to simple Questions.”

Helpful Report

Posted 4 months ago

“Progress accelerates when teams operate with clarity, alignment, and purpose. Xwaxt makes that possible.”

Helpful Report

Posted 4 months ago

“just purchased refrigerator on April 10 and it has already gone out and no one can come out till June 17. I would like a new one since this one is a dude”

Helpful Report

Posted 4 months ago

“This review is mainly about the Samsung Phones and support at T-mobile! I’m extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and accessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What’s even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees were unfortunately not knowledgeable or helpful at all. I’ve also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I’ve been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my 87-year-old mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience.”

Helpful Report

Posted 4 months ago

“Avoid buying a Samsung smartphone. I recently encountered a manufacturing defect on my S25 FE mobile. I sent many emails to Samsung and shared photos and videos, but Samsung doesn't want to listen to anything from their customers. Samsung only focuses on sales, not after-sales service. For Android users, we have many options, and they can provide us with better products for less money.”

Helpful Report

Posted 5 months ago

Samsung is rated 1.3 based on 4,626 reviews