Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,680 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

479

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I updated my Samsung A14 two weeks ago and the screen began to freeze within a few hours and continued to freeze intermittently thereafter. Sometimes it froze as I tried to answer calls. Other times it froze when I refreshed the screen in order to check my messages etc. It happened more frequently as time went on. I tried various 'fixes' which I found online including restarting using sidebars, putting the phone into 'safe mode', clearing the cache partition and other suggestions, but nothing worked. I took it into the Vodafone shop from where I originally bought it on a 3-year contract, 14 months ago, and they said it wasn't a network problem. The manager checked if Samsung would trade it in but they won't take the A series anymore!! I went home and phoned Samsung tech department. Was on the phone with a young tech person for over an hour trying various 'fixes' including 'safe mode'. She said she'd phone me back after a couple of hours. She didn't! I then deleted various apps hoping that would fix the problem ...it didn't. About 5 days later I got back to Samsung Tech department and spoke to a lovely young Filipino guy called Justin for about 2 hours again trying various fixes. Nothing worked so he backed up my data on Google and did a factory reset remotely. I then tried to log in only to find that the 'OK' button didn't work ... it didn't light up and had frozen ... so I am now locked out of my phone permanently. Justin said he could either book me into a Samsung tech shop in either Solihull or Birmingham or alternatively I could send the phone there by post ... but it would take 7 to 11 days to get it back! I don't have a spare phone and they don't provide a temporary one. I said that was unacceptable as I couldn't spare a whole day driving from Worcester to Birmingham and waiting for them to fix the problem and also couldn't wait 7-11 days to do it by post. He said he'd get someone to call me the following day from the 'higher' team to try and arrange another solution. They called me twice today but hadn't turned their mic on so there was nothing but silence! I called Samsung again and told them what had happened and I eventually received a call from the so-called 'higher' team. I asked them if they could replace my phone as I'd had quite enough of the whole situation. She said that wasn't possible but they could send an engineer from a company called Likewise Ltd to my home in Worcester and fix the phone in their mobile van. I received an email from Likewise Ltd a few hours later to book the visit ... however they wanted to charge me £19.95! I called them and asked why I had to pay this as the phone is still under warranty. They said it was Samsung who charged this for any Samsung A series phone repair, not for any other Samsung phone!!! So not only did their update cause the 'freeze' problem, but they then want to charge me to repair the problem which their update had caused!!! Absolutely unbelievable!!! I phoned Samsung again and spoke to someone from the tech dept. She told me that the charge of £19.95 was made by Likewise Ltd, not Samsung ... the total opposite to what Likewise Ltd told me! I then put in a complaint to the 'higher' team who had assured me on our previous call this morning that I would not be charged. I'm now waiting to hear back from them. Why haven’t Samsung fixed this corrupt update? It’s been around for a while and each time I do a Google search more and posts appear from people like myself whose A14 phones are having exactly the same problems! The amount of customers complaining online must in the thousands! These big corporations are a bloody nightmare ... they walk all over people and disrespect our consumer rights. If I don't get any satisfaction, I'll be taking it further via the ombudsman. I realise that £19.95 isn't a huge amount of money but I'm furious that Samsung have applied this to any repairs, even when the item is still under warranty ... and especially as it's only for the A series. An utter shambles ... the whole thing stinks!”

Helpful Report

Posted 1 month ago

“No customer service email done but no response bad behavior of employee in office and field both I will never use Samsung products”

Helpful Report

Posted 1 month ago

“I knew I was safe in their hands.”

Samsung 5 star review on 8th September 2025

Helpful Report

Posted 1 month ago

“I knew I was safe in their hands.”

Helpful Report

Posted 1 month ago

“I knew I was safe in their hands.”

Helpful Report

Posted 1 month ago

“So I bought a new TV. I have many Samsung products phones TVs and so forth. I bought a new TV thinking it would be good and I've had nothing but problems with it the remote doesn't even have a volume button on it so I cannot turn the TV up and down. Then I set up the TV and it worked okay but it did not have the app for Paramount Plus so I had to get online for technical support and they help me download Paramount Plus and I have nothing but problems with that app it keeps freezing up and also when the people are talking the volume is not matching their words of the actors. I went on technical support chat three times and I called two times so total of five times trying to get help and still it's not working. I'm so frustrated with the Samsung I don't think I will ever buy another product again. The support was so rude and unhelpful it was ridiculous they even suggested that I return my TV?? Aren't they trying to sell TVs not return them that doesn't make any sense to me”

Helpful Report

Posted 1 month ago

“Our refrigerator is still under 7years warranty samsung Rlogic technology services private LTD not responding”

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Posted 1 month ago

“My samsung tv remote does whatever it wants quite often even with new batteries. Cheap and flimsy too. My phone is not much better. Monthly updates and now my home screen has some stupid videos on the bottom of my screen in hopes of catching my interest..nope. No more Samsung products for me.”

Helpful Report

Posted 1 month ago

“I called the customer care person about the problem regarding tv screen ,Tv which was purchased just one and half month ago ,she was responding very rudely that the issue will be solved and simply saying u just wait for the technician,how can a newly bought Tvmc will have such issues this much early,we trusted on the brand and bought it but now we feel we should not trust this brand,not even a single apology for the issue”

Helpful Report

Posted 1 month ago

“Samsung UK sold us an integrated keyboard and tablet case in September 2024. It has failed due its poor quality, despite only being used for its advertised purposes. Although they have a legal responsibility to replace it, under the Consumer Rights Act 2015, they have refused to do so. I won't buy from them again and would recommend that others think twice before doing so.”

Helpful Report

Posted 2 months ago

“Im writing to formally raise a complaint regarding a Samsung Fold 7 device I purchased on 27th August 2025. By 8th September, the internal screen stopped functioning. Since then, I have visited your authorized service centres multiple times without any resolution or clear communication. I have now been informed that the product will not be replaced, and only the screen will be repaired — despite the device being under warranty and the issue arising so early after purchase. This is highly disappointing for a premium product, and I feel misled.”

Helpful Report

Posted 2 months ago

“Extremely Disappointed with the phone and service Received a Samsung Galaxy S25+ as a gift (purchased on 01/07/25 ) and didn’t begin using it until about three weeks later. Once I opened it, I transferred my data over but didn’t have time to use the phone immediately due to work. The very next day, I turned it on, and it prompted me for a software update. I clicked “Update,” and that’s where the problems began — the phone restarted and got stuck in a boot loop. I looked online and tried everything: factory reset, troubleshooting tips — nothing worked. I eventually contacted Samsung, which was a long and frustrating process in itself. I sent the phone to their service centre, and after several days, they called back saying the issue was related to "account activation" and that it was fixed. Fast forward three weeks: another update appeared. I clicked it, and once again the phone entered a boot loop. I had to go through the entire process again — contacting Samsung, sending the phone to the service centre on 21/07/25. On 28/07/25, I followed up and was told it was a motherboard issue this time. They repaired it and sent it back. Here are the main issues: • I’ve wasted at least a full day dealing with Samsung support, the service centre, and repeatedly transferring my data between phones. • I’ve lost two full weeks of using a brand new phone — one week for each repair. • I was never offered a replacement device, extended warranty, or even any form of compensation for the inconvenience. • I feel like I didn’t buy a new phone — I bought a faulty product that has already required two repairs within the first month. Should have bought a refurbished phone or something else with a much cheaper price This experience has been incredibly frustrating and disappointing. I expected much better from a premium brand like Samsung. I’m now left wondering if this phone will fail again with the next update.”

Helpful Report

Posted 2 months ago

“Will never buy a Samsung product again. Spent $1,600 on a new fridge at a Mom and Pop type store, and it only worked for a week and a half and quit working. The company didn't want to come good for the factory warranty. Don't recommend this company for appliances.”

Helpful Report

Posted 2 months ago

“Order placed Aug 17th with scheduled delivery Aug 19th between 8am-12pm • Aug 19th, delivery no show, now call. Called the delivery company just before noon to tell them I had to leave for work. Was told I would be rescheduled for the next day. • Aug 21st, no delivery. Contacted the delivery company and was told that the truck did not return to the depot until that morning so it could not be rescheduled for same day. o Called delivery company several times with no resolution to the issue. After waiting on hold several times for 30+ minutes, was not able to talk to anyone who was able to do anything or provide any answer. o Was told that it would now be Aug 26th delivery. o Called Samsung and spoke to an agent who was also not able to do anything, but did tell me that on their end they see a Aug 22nd delivery date and I should expect it that day. Some how they see 8/22 but RXO is saying 8/26 o Was told she would escalate to the investigation team. o I asked what to do if/when the delivery did not happen on the 22nd. Was told to call back. • To no surprise, Aug 22nd came and went with no delivery • Aug 26th delivery - was told that the window is 9am-7pm. o Called Aug 26th in the afternoon to get information, was told no one showed up to work that day and they were unable to deliver my dishwasher. Aug 27th - was told that the new delivery would be Aug 28th. I have no confidence that this will ever happen. *update Aug 27th- delivery delayed again - no delivery team available to deliver Aug 28th. This is ridiculous. Samsung contracts through RXO logistics and it has been an awful experience. No answers, no information, just passed from one call center rep to another.”

Helpful Report

Posted 2 months ago

“Too bad for servicing”

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Posted 2 months ago

“They gave me clarity when I was confused.”

Samsung 5 star review on 25th August 2025

Helpful Report

Posted 2 months ago

“Like many others I would leave a zero star review if I could. I’m still in the process of trying to get a refund or repair for my under warranty Samsung dryer. Their customer service is absolutely horrible. They will hang up on you lie to you and laugh at you. At this point I think they mess with you on purpose. They claim to call you when they haven’t. They don’t return voicemails. They’ve restarted in my repair ticket four different times. They basically run you around in circles with zero results.”

Helpful Report

Posted 2 months ago

“The service engineer Moorthy who came for the service of the washing machine was very courteous and prompt. He knew exactly what had to be done and did a great job. His service is highly appreciated”

Helpful Report

Posted 2 months ago

“Awful experience with Samsung and their approved repairers. After paying a premium for home visit under warranty my phone is still not sorted after 2nd visit. Now it has been rebooked for repair which has been cancelled at 15 minutes before closing time and moved to 10 days later. Phone is under warranty!! Tried to call Samsung and eventually got through to someone who cut me off. Then rang again and got through to someone who didn't speak at all. Absolutely shocking customer service. Used their approved repairers which is the only option who are likewize repair for the convenience. Never again and won't be buying Samsung products.”

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Posted 2 months ago

“Everythings fine in a samsung s24 ultra but why does they dont give us the personal built in app lock for the apps in the phone. What is the use of such privacy updates if we cant even simply lock an app in my personal device. Please if possible add the personal app lock built in the device through updates. Even the 1/4th of its price phones have got the feature. Some guys like me cannot always use the secure folder because the privacy for some apps may come in need at any moment. Please fix it.”

Helpful Report

Posted 2 months ago

Samsung is rated 1.2 based on 4,680 reviews