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Samsung Reviews

1.3 Rating 4,775 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,775 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
First of all, where do I start from the beginning? I had a problem with my EARC input, I have a Sony receiver with ARC.. from day one I spoke to customer service they had me do many changes with my HDMI cable and the TV is very heavy so I can’t keep on lifting it off the wall by myself or bring somebody in there and pay them as I was sticking the HDMI to other imports you would see little scratch marks not inside the port itself on every port all my audio and video works except the EARC audio never worked from the beginning and it is documented. I called them from day one. Eventually, they said out a gentleman from Samsung, who was a subcontractor try to upsell me $500/$600 dollars for a part which he said it will take him three minutes and cannot guarantee it working after they replaced the part. Who in the right mind will spend that type of money when I have other inputs that I can use for audio plus I can use optical. After complaining and complaining I spoke to a supervisor which had a little attitude and did not agree with I was saying because they took all sorts of pictures and I said I don’t care how many pictures you took from them having me stick that cable behind the wall and miss him the input, but not breaking all the other inputs trying to put the blame on me. I am electrical contractor. I addressed things right away from my customers regardless I don’t try to upsell them if something came in defective on a circuit breaker panel I just replace it and move on at no cost. I am watching my TV through optical, but I feel that my receiver that ARC is not compatible with the TV. I think they should’ve told me that from the beginning they had me call Sony. He said it was a bad receiver and Sony said it’s not a bad receiver. We did a lot of troubleshooting at this time. My TV is working with audio. I am using optical, but I wanted to have that EARC correct it just in case if I replace my receiver in the future if it does breakdown, it is just one wire the stick in the back of the TV audio video, but my TV is hung on the wall as I said from the beginning, I do not want to keep on lifting it up and down. I talk too many people from customer service in the beginning they have me replaced wires they had me do all sorts of stuff which did not correct the problem they just passed the buck on me. I have all Samsung products in my house. I never had a problem with anything.
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Posted 4 months ago
I submitted my fold 6 phone for repair to Samsung service center MOE on 22 December 2025. There was a green line appeared on inner display without any external impact. After repair both displays (inner and outer) are dead. Now service center is blackmailing me to get it repair again without warranty. Phone is with service center MOE since I submitted on 22 December.
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Posted 4 months ago
Absolutely appalling experience buying directly from Samsung. We paid for installation and trade-in, and neither was completed on the first attempt. There was no advance call, despite this being clearly promised during checkout. The delivery staff were rude and unprofessional, and my wife was left genuinely shaken while she was home alone. What should have been straightforward turned into weeks of stress. It took three weeks and three attempts to complete the installation, and even then not all parts were delivered. This was upsetting, exhausting, and completely unacceptable for a brand of Samsung’s reputation. One of the worst customer experiences I’ve had. I would not buy directly from Samsung again.
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Posted 4 months ago
Purchased high end Samsung Refrigerator in 2019 for new home. Icemaker fell within the defective products and tore up within days of warranty ending. They replaced it after I saw a on line they were doing it at no cost, approx. 2022. The new icemaker froze up again after about two years and I have lived without one since. Recently was urged by real estate agent to call Samsung again. After a week of speaking with CS agents who seemed like AI, promises of call backs at certain times not to hear from them, and finally a response from someone out of South Carolina who also did not call back at designated times. After I texted a reminder she responded and offered free parts if I covered the labor costs, which she could not give me. Received the service ticket text that I would pay $140 in advance plus unknown service call charges based on time spent and a fee for additional person, I asked what kind of warranty this icemaker would have and it was only 90 days. I am unwilling to agree to these expenses for a known defective icemaker on an already 6 yo refrigerator. No one at Samsung CS seems responsive to problems and are not helpful. It seems this is how Samsung trains them to handle problems or they are AI and have no ability to think and process information.
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Posted 4 months ago
We purchased a new fridge after our renos 10 years ago and since then the fridge broke down and water came out of the fridge leaking all the way to the basement from the main floor. We finally got that fixes and after 5 years each shelf in the fridge has cracked. I would think that they would last a little longer. My husband had to duct tape them so they don't crack any more. The shelves are pricey and does not make sense to buy them as the fridge probably won't last much longer.
Samsung 1 star review on 25th January 2026
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Posted 4 months ago
I hired this service during a difficult marriage phase. They explained every step clearly. Phone monitoring followed clear rules. iPhone data handling felt secure. WhatsApp usage reports were accurate. Facebook login insights were factual. Surveillance was controlled and respectful. It helped my husband feel heard. Calm and neutral tone. A reliable service.
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Posted 4 months ago
2024 model 4300 tv, small letters intentional! 4 different antenna pickup no OTA channels. Try following instructions, they are inaccurate. Try to use samsung online help, equally inaccurate and useless. Remote, what a joke! A new TV to purchase for a new room but, it won't be a Samsung POC!.
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Posted 4 months ago
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
Samsung 2 star review on 15th January 2026
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Posted 4 months ago
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
Helpful Report
Posted 4 months ago
“Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.
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Posted 4 months ago
HORRIBLE Customer service. Almost nonexistent! If you buy a cell phone NEVER buy it direct from Samsung. Buy it through TMobile or one of the carriers. As for ME? I'm 100% DONE with them. Never again. Ever. Never ever.
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Posted 4 months ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 4 months ago
Worst of the worst 1 year old fridge good for trash only plus a headache from customer service waiting my time
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Posted 4 months ago
Far better than I expected. Virtual networks are all the same but I don't know how these guys do all this!!
Samsung 5 star review on 10th January 2026
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Posted 4 months ago
Purchase a brand new Samsung. Exactly a year later the phone keep saying no network connection. Tmobile said it's Samsung issue. I called Samsung. They sent me to one of ther authorized vendor to check. Their authorized vendor said the phone need to be replace . I called they said i just need to buy a new phone. How is that fair to people . Purchase a phone for $1200 and it only last a year.. No one should purchase samsung for that much money for it to last 1 year.
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Posted 5 months ago
worst experience of my life. cut off 3 times never buy Samsung again support is not good. spent 2 hours on phone, transfered then cut off a living nightmare.
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Posted 5 months ago
I bought several devices last year and from day one after the order was placed I was experiencing deceptive customer service. 1. Within 14 days the customers are guaranteed a price adjustment if the purchased item goes on sale and becomes cheaper than what it was purchased for. I contacted Samsung several times and was promised to have the price adjusted but it never happened and I was out of the return window eventually. So I just gave up 2. I bought an extended warranty for all three items I purchased and when I needed to use it for the remote control for the TV (broke within a few months of use), the rep told me that the warranty was only for one appliance. If I purchased every item individually I would have had a record of the warranty for each, but their itemized receipt for the bulk purchase only showed the warranty for one item instead of three and I just found out about it. 3. The induction range sometimes doesn’t work and doesn’t turn off, which is dangerous, especially when you have no time to stay and watch when it turns off or not. 4. The remote control from the TV broke very quickly and Samsung would not take responsibility for their junk. I am not going to shop and purchase anything from them again and will recommend my clients to use this brand.
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Posted 5 months ago
The latest updates, and when I'm making a phone call I get a stupid gallery that appears and I can't get it off I even went to T-Mobile they don't know how to get rid of it just absolutely terrible!
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Posted 5 months ago
Absolutely horrendous, STAY AWAY FROM THIS COMPANY!! Worst customer service ever, i bought all brand new home appliances, within 6 month my fridge leaked twice and my laundry machine leaked, they sent in technician to fix the leak in the fridge, they said it was the ice maker and they need to order the part its been 3 weeks, then those technicians decided lets pull this machine to look at the back and royally damage my cabinets, no blanket to protect anything, not only that they broke my laundry door, now i have to shove it shut or i get error codes that the door is not closed, samsung is not doing anything to tix anything its been over 3 weeks and they really dont care, keep giving the speel we will give it to the higher ups, 10 different phone calls, information being lost all the time, no one really cares at all over there, they take you money and disappear ive dealt with fridgeadair, LG, and whirlpool never had issues before, they came out and fixed all issues will never buy again from them
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Posted 5 months ago
55" Class MU8500 Premium Curved 4K TV. I LOVE this product and would buy again if it was still in production. Unfortunately my TV got damaged a few days ago and per the company: the part I need is discontinued so they can't help me
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Posted 5 months ago
Samsung is rated 1.3 based on 4,775 reviews