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Samsung Reviews

1.2 Rating 4,713 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
They are highly concerned about the plight of their client.
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Posted 1 month ago
They are highly concerned about the plight of their client.
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Posted 1 month ago
They are very attentive, and deliver a positive result.
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Posted 1 month ago
Agent Jennifer has horrible customer service. She doesn't listen to me and just wants to hang up. Doesn't try fixing the issue and just hangs up. Samsung needs to better train their employees.
Helpful Report
Posted 1 month ago
I bought a Samsung dishwasher last year in September. In April, I started having drainage problems. After numerous times of contacting Customer Service, their company for handling repairs was Service Quick. They were absolutely the worst. The repairman said he fixed it and left without mounting the dishwasher back in place. Not only did he not fix the problem, but when I opened the door, the whole unit fell forward. I will never buy a Samsung product again!
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Posted 2 months ago
Customer service is awful. TV stopped powering on before hitting a year old. Trying to book an appointment was like pulling teeth. Never again.
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Posted 2 months ago
I purchased a Samsung Galaxy Buds 3 in August 2024, and just after a year — in September 2025, following the latest software update — one earbud’s sound quality got completely spoiled. This seems like a pattern with Samsung products. I faced a similar issue earlier with my Samsung Smart Watch, which also stopped working properly right after the warranty period expired. It feels like Samsung deliberately pushes updates or designs products in a way that forces customers to pay for repairs or replacements soon after the warranty ends. This is unfair and disappointing for loyal customers who trust the brand. I hope Samsung takes this feedback seriously and addresses these post-warranty product failures instead of making customers bear the cost for no fault of theirs. Mukhtar Attarwala ---
Samsung 1 star review on 8th October 2025
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Posted 2 months ago
I purchased a Samsung TV directly from Samsung.com, reassured by their own WebChat agent that it included the 5-year warranty. Only after purchase did Samsung reclassify my order as “EPP” (an internal discount channel I never knowingly used) and strip away the warranty I was promised. Despite repeated requests, Samsung refused to provide details of their ADR provider (a legal requirement under UK consumer law) and instead closed my complaint. To make matters worse, they threatened penalties of up to £240 if I returned the TV — despite the misrepresentation being theirs. This has now been escalated to Trading Standards, Section 75 with my card issuer, and legal advice. ⚠️ Be warned: Samsung’s website branding is misleading, their after-sales service is obstructive, and their handling of complaints is non-compliant with UK law. If you value transparency and consumer rights, avoid buying direct from Samsung.
Helpful Report
Posted 2 months ago
Samsung UK have the worst customer services I have come across. I ordered a 77" OLED S95F 4K Vision AI Smart TV. Before it had been delivered I was able to use my Blue Light Card to get a substantial reduction on the cost of the TV. Their customer services were unable to refund me the difference so I was advised to cancel my original order and reorder (Samsung customer services / ordering system still in the 1970s). I have received my new TV but apparently they are still awaiting the return of the original tv to their warehouse by their delivery company over a week ago and only when they get it back, check it over (I never got the tv!) will they will process my £2,994.15 refund in 7-10 days. Abysmal.
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Posted 2 months ago
Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.
Samsung 1 star review on 6th October 2025
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Posted 2 months ago
Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.
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Posted 2 months ago
I purchased a Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner. It looked like a wonderful machine, sleek and initially performed well. However, after only eight uses of the floor wash tool, it developed cracks in the plastic. I contacted Samsung, as the vacuum had a 5 Year warranty - only to be told that this would not be covered under warranty. That meant I would have to purchase a whole new unit at £176! (Which I didn’t). Then, after just over a year, the main jet dual brush bar completely lost one of the brushes, therefore the vacuum wasn’t picking up well. Again I contacted Samsung, who said this wasn’t covered under the 5 year warranty. I feel that the Samsung 5 year warranty is not worth the paper it’s written on. I could have pursued a small claims case against Samsung, as I still had my statutory rights, but thankfully the retailer I purchased the vacuum through fully refunded me. Samsung Bespoke Vacuums may look amazing, but in my opinion, the quality and reliability are just not there. I will never buy Samsung again, as their warranties are not fit for purpose and they have terrible customer service. It’s back to Dyson for me, who are far superior with quality and customer service.
Helpful Report
Posted 2 months ago
I purchased a Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner. It looked like a wonderful machine, sleek and initially performed well. However, after only eight uses of the floor wash tool, it developed cracks in the plastic. I contacted Samsung, as the vacuum had a 5 Year warranty - only to be told that this would not be covered under warranty. That meant I would have to purchase a whole new unit at £176! (Which I didn’t). Then, after just over a year, the main jet dual brush bar completely lost one of the brushes, therefore the vacuum wasn’t picking up well. Again I contacted Samsung, who said this wasn’t covered under the 5 year warranty. I feel that the Samsung 5 year warranty is not worth the paper it’s written on. I could have pursued a small claims case against Samsung, as I still had my statutory rights, but thankfully the retailer I purchased the vacuum through fully refunded me. Samsung Bespoke Vacuums may look amazing, but in my opinion, the quality and reliability are just not there. I will never buy Samsung again, as their warranties are not fit for purpose and they have terrible customer service. It’s back to Dyson for me, who are far superior with quality and customer service.
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Posted 2 months ago
Am very satisfied with the service and customer service i have received
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Posted 2 months ago
Bought a TV that never worked right. They've been to my house 3 times in over a year and still haven't fixed it. Last service tech deemed it unrepairable and they still wont replace it want to keep screwing me around on parts, even after their tech deemed it not fixable and now cause its been past a year and have me and extension on the warranty and now its not fixable per their tech they can't replace it cause its out of warranty.
Samsung 1 star review on 30th September 2025 Samsung 1 star review on 30th September 2025 Samsung 1 star review on 30th September 2025 Samsung 1 star review on 30th September 2025 Samsung 1 star review on 30th September 2025
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Posted 2 months ago
My item was lost in transit and I was left to track it down and rearrange delivery. The item broke after only 5 weeks and after hours on the phone, email and webchat being batted back and forth between different teams I was told that they won't do anything about it. I've repeatedly been told to buy a spare part for my item but they don't sell the part as a spare. It's the worst customer service experience I've ever endured and I will not be buying from Samsung ever again.
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Posted 2 months ago
I ordered the new tablet from them on the 5th of August only for it to arrive in an empty box. Ive been waiting for over 3 weeks for a solution only to be told that they cant do anything. So, ive spent over a grand for nothing. They are terrible at customer service and have lost another customer.
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Posted 2 months ago
I would NEVER recommend buying directly through Samsung. You will absolutely NOT get your product on time. Even worse, they inform you of some 'unexpected' delivery issue the night before expected delivery. Borderline scam
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Posted 2 months ago
Do not buy a Samsung Tv becuase there standard warrants is a joke and not worth the paper it’s written on. They don’t automatically send an engineer out to establish what the fault is, they base it on a 10 second video sent through email, if the fault can’t be shown in 10 seconds then basically tough. If it’s sound related they will blame everything except the Samsung product so they can get out of sending an engineer. If you want to speak to a manager in the UK, it appears impossible as the company is now based in the Philippines. Our problem was with the sound quality from going really quiet to really loud and was very obvious on the short video but the customer service representative whom was based in the Philippines just kept repeating they couldn’t hear so no engineer would come unless we paid £150 for the call out and then repairs would be on top. I’ve always bought Samsung but there warranty and customer service will make me never, ever buy from them again, I’ve never had such a ridiculously bad experience with repairs using the standard warranty, they just don’t want to pay for an engineer. I was about to purchase another Samsung tv this week but will now be buying LG instead.
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Posted 2 months ago
I was scammed, but the team saved me from fear.
Samsung 1 star review on 20th September 2025
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Posted 2 months ago
Samsung is rated 1.2 based on 4,713 reviews