Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,073 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,073 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new phone, but will never buy direct from Samsung again. I took advantage (being sarcastic here) of their pre-order trade-in deal. My S24 Ultra arrived promptly, but the link in the email advising how to send in my trade-in didn't work. Made numerous calls to Samsung's Customer Service 0800 #, most resulting the promise of a call-back, none of which eventuated. Finally asked how to escalate the issue and was told to use the "Contact the CEO" link on their website. Did this and, nearly 2 months later, no reply. I had previously been told there was no Samsung office in NZ I could talk to about the issue, or drop the phone off to. Did some research online and found a distribution site in Northcote and, in desperation, I took the phone with me when visiting Auckland and personally dropped it into them. The staff there were great and seemed somewhat embarrassed when they acknowledged there had been some back office issues. Nearly a month later and following a couple of additional emails, the Samsung Trade-In centre, wherever they are, have acknowledged they have my phone and are assessing it. Their apologies and the concern they have expressed re the issues I have experienced have obviously not resulted in them dealing with the final steps in the transaction in a timely manner. Would I buy a Samsung again....sure. Would I buy direct from them again....NEVER. I only hope I do not have issues with the phone itself in the future, as Samsung's offshore Customer Service is completely useless. Buy direct from Samsung and you have no back up.....you are on your own.”