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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Samsung fridges are extremely poor quality and you should avoid at all costs, pay a bit more for a better brand and avoid malfunctions, breakages and poor customer service service
Helpful Report
Posted 3 months ago
No net work in sumsug galaxy A06 and very bad customer service in Kozhikode Branch iam not satisfied in this product
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Posted 3 months ago
Horrible, $10,000 TV 6 years old and cannot get someone from Samsung to help . Run around, sent to Quick Service and absolutely disastrous. Buying an LG
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Posted 3 months ago
Bad???? No worst experiences. Now definitely never in my life am I going to go for any Samsung appliances nor gonna recommend it to anyone. We had bought this junk Samsung exobubble washing machine one year back. And. Within a year experienced lots of issues with the machines system. And now after almost one and half years it’s completely out of order. The technician provided are just useless with no major product knowledge . Customer services just says will get back to u …. And nothings been done. Just fed up with this people. Now it’s almost a month that we are adjusting without our washer. And technicians are just concerned about their service fees. Never ever gonna fall for Samsung now
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Posted 3 months ago
I called up to customer service to check on my refrigerator. To talk to customer executive I had tried for 4 days. After getting the technician with great difficulty, he didn’t resolve the issue he simply closed the service ticket and left. From then I followed up for 2 days but he didn’t visit. Just to check refrigerator for 1min, he charged 704rs. Bloody pathetic service. Cheaters.
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Posted 3 months ago
I bought a Samsung smart TV in 2022. Just only 3 yrs old and the Smart TV is giving me problem and need to repair and estimated cost around 500+. I give up the repair and decided to switch to other brands. So disappointed.
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Posted 3 months ago
I have all Samsung appliances that are less than five years old the black stainless steel every time I wipe my stove the paint comes off and on my refrigerator. The icemaker has been replaced three times the dishwasher when you wipe the handle the black paint comes off I would never recommend anybody buying Samsung appliances. It’s cheap paint on their appliances, and the refrigerator with the French door with the icemaker on top will freeze up the ice and you constantly have to defrost it. PLEASE spend your money on something other then Samsung# samsungsucks
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Posted 3 months ago
Samsung WW90T554DAE Washing Machine Purchased this washing machine 4 years ago with a 5 years warranty and 10 years on motor! Washing machine stopped working so called for repair have been told im not covered for the 5 year warranty and its chargeable! I've provided proof of purchased and even contacted company I bought off and they have provided information to Samsung about the 5 years warranty, I can't honestly say I've never been treated so bad with customer service and support I would never buy another Samsung product please be careful if you buy one.
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Posted 3 months ago
Appliances are junk. They don’t back up their products. I will never buy another one of Samsung appliances!!!!! And you get nowhere with Customer Service!!!!
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Posted 3 months ago
After sales and warranty is non existant Purchased a Samsung American Fridge freezer Model RS90F66BEFEU FAMILY HUB 10/10/2025 which retails at £1899 in Curry's. The Fridge freezer had two problems from day one. I firstly tried to deal with the online chat in regards to my warranty complaint but after over an hour of slow and poor communication I gave up. The following day I contacted them by telephone and ended up speaking to four different people and yet again failed to get any sort of assistance. I finally wrote an email outlining my Issues and after four days I have not received a reply. Today (11/11/25) I have made a further call where I was cut off from my call during our discussions. I purchased a Samsung product expecting a quality item and good customer service experience If required. I can honestly say that this is the worst customer service experience I have ever had. Non existant Customer service is how I would honestly descibe my experience. Thankfully I used a credit card to purchase this product and will now contact my bank to raise a dispute.
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Posted 3 months ago
The worst customer service I have ever had, if I could I would give them 0 stars. They have no idea how to help or advise you about the problem you are calling and keep transferring you from one line to another and each one says something different. I spent almost £500 paid in full for a Samsung TV and they were unable to help me with my remote control problem. Shame on Samsung for such a bad customer service and especially that with such a reputation for a big brand as Samsung you cannot solve a minor problem.
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Posted 3 months ago
This company is the biggest scammer I have ever encountered. We bought an $1800 TV less than a year ago and it is my husband and myself living in a home. It is hanging above my fireplace we go to turn it on and there’s big lines down the middle of the TV we try everything we call Best Buy where we bought it. They tell us to call Samsung. We call Samsung. We send him a picture. They tell us that it was physical damage, which is completely impossible because it’s been hanging above our fireplace. There’s nothing on it no cracks. Nothing just these lines. They insist that it is physical and they will not cover it at this point. Life is too short to sit and argue Over this, but I could tell you I will never ever purchase Samsung and I am in a position at my job where I come in contact with a lot of people and I will be sure to let them know what a horrible company you are.
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Posted 3 months ago
Android auto doesn't work; when they switched the note series to the s series, everything went to "h e double l". the S Pens don't work the way they're supposed to that happened right away.I'm on my second s pen with the 25 ultra. There used to be a reset button for the S Pen and you could update the software. They've taken that off the S. Pen never gives me a notification when I leave it behind, now. I have four hand conditions, and I wouldn't be able to do a fraction of what i'm able to do on my mobile devices without a stylus.The s pen is a godsend for me.It's the only reason that I buy this phone. I've lost it a couple of times and been able to find it again, but that notification IS an option, and I always make sure that that it's on. The video function AND zoom lenses were affected quite negatively. There's a shake to videos, now and trying to refocus during a shoot results in all kinds of errors. I lost my only child. Photography is a huge type of therapy for me and I used to look forward to taking photos and editing them.You have made it so difficult in so many ways changing editing function. The S Pen isn't as accurate as it used to be on photos. The new AI erase button is UBER misleading. Might be nice if you told people that when they use it, it's going to put an a I.Label on the photos that you took.There's no way that that's legal samsung. I'm an abbon shore photographer, and I make sympathy cards that I occasionally sell, but mostly gift people that have lost children.The fact that you did that without telling anybody, (and I almost printed pictures up with AI on them) makes me livid. The haptic response has gotten weird with this phone as well.I barely get near the screen with the tip of the s.Pen, and something's happening on the screen.It's flipping pages.It never did that before.I mean, you had to actually apply a little bit of pressure, and it's not doing that.It's if you get it near the screen, the S Pen is kicking in.
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Posted 3 months ago
Very Very Bad experience… Worst Customer care .. I purchase washing machine from their Samsung shop site . defective product received. 20 Day passed for replacing request , but product not received. Nobody’s have update . Please never purchase from Samsung product especially from Samsung app .
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Posted 3 months ago
Worst customer service .fake assurance for the mobile.Samsung ultra s24.before buying i told if we put Samsung care plus .they will acccidental,damage.but fake response from customer care.aswell proovika mobile show room
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Posted 3 months ago
I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Paradigm Recovery Firm which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.
Samsung 1 star review on 4th November 2025
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Posted 3 months ago
I need a magnifying glass to read the battery indicator on my new flip phone. Can font be increased?
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Posted 4 months ago
Truly authentic, trustworthy, and a real lifesaver!
Samsung 1 star review on 3rd November 2025
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Posted 4 months ago
Hi sanjeev kumar (CEO) We have bought most expensive fridge of yours and our experience has been pathetic as our experience of Samsung fridge not working on day one You have to take this on priority Mr sanjeev with our service or change the product for us..THE DAY using and fridge is not cooling Kindly change with new one as first day has been pathetic with this product I would like CEO of Samsung to visit himself to understand the issue and solve the matter
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Posted 4 months ago
£1000 0led monitor two weeks old and the joystick at the back has broken and they are saying not covered. I'd expect the joystick that controls the menu and powering on of the monitor to last a little longer than two weeks!!!!!Google this as it is cleary a fault in their products with other samsung monitors too. I will pursue this via my credit card company as not prepered to let this go!. I will never buy directly from them again. YOU HAVE BEEN WARNED!!!!!!!!!!
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Posted 4 months ago
Samsung is rated 1.2 based on 4,742 reviews