Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,502 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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469

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I can give negative 20 stars. Same nightmare as the rest. Awful customer service. Reading a script without actually understanding the issue or giving a damn. It’s like one big scam or something. I’ve been fighting with them about my product and my money for 3 weeks. Unnecessary and ongoing stress.”

Helpful Report

Posted 2 months ago

“Less than12mths.bought updated toSam.9,bc charging port ofSam.8was going.Now Sam9 twice the power port sucks,bad,i dont treat bad,but twice now have had to take repair replace it.The most used part is weak bad pathetic. Now it wont rotate&only if find a game then able get rotates position,can only do goes,one way. &it keeps the audio hickups issue, now going to look for another brand, bc the warranty does sucks.I want rotate back,&no voice in teruptions during video,ppl voice blanks cuts what did they say.I dont know tried but cant find fix. So ports cords, are going to be replace intent byCo soon,cables be changes. But weak cable recharge port,it isnt good. And how heck fix issues hands up in air. Bc going back to default what will loose,bc not everyone born to be IT savvy. And hard find where i live,tech.persons,who can help.”

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Posted 2 months ago

“They have a no return policy on open box products.”

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Posted 2 months ago

“Very very poor customer service they really don't care about the customer and they're experience. Had issues with some Samsung Bluetooth headphones and all they did is make go from store to store to finally send them back to them and had to take them to a UPS store without any consideration for the customer. If I could give a negative Star I would!”

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Posted 2 months ago

“Samsung does not care. They have the worst support I have ever experienced. The one thing they have convinced me of, is to never again buy any Samsung product. I recently purchase a Samsung Q60DB 75" Smart TV, I attempted to login to my Samsung account to register it, and the two part authentication they require does not work. Never got a code texted or called to me. I contacted support after about an hour on hold and they made it clear they didn't give a damn. They told me to wait a few hours and try again. Fortunately I had not unboxed the 75" beast, so I arranged to return it to the vendor for a refund. I will spend my money with a brand that actually cares about their customer. The one thing that is sure, is that I will never buy another Samsung product in my lifetime.”

Helpful Report

Posted 2 months ago

“Over the course of several orders during 2024, Samsung takes the prize of the absolute worst customer service I have ever experienced. Every issue requires multiple instances of Live Chat or email exchanges, with different information being relayed depending on who you speak to. This is on top of the random cancelling of orders, often meaning you'll miss out on time-sensitive deals and extremely inefficient and limited returns process. At this point I'd sooner pay a little more just not to have to deal with these clowns.”

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Posted 2 months ago

“samsung.com Jan 1, 2025 Changed my address, Ordered a tablet. Order populated with the wrong address even though I changed it. Called samsung to change address. They said they couldn't. Told them to cancel the order. They told me they would once they put of a 75 promo. A day later they did not cancel the order, it got shipped out. Called them back. They called FedEx to cancel the order. They still delivered it. Now they are telling me to either get a police report or I can't get my money back or the tablet.”

Helpful Report

Posted 2 months ago

“Purchased a 34” monitor in October ( it was on sale at this time) for a Christmas present. Turns out the monitor was too large for the persons desk and I couldn’t return it to Samsung. Seems their “return window” is 15 days after the purchase. Even though Samsung understood it was a gift that wasn’t opened until Christmas Day, they didn’t allow an exception or a grace period. TERRIBLE CUSTOMER SERVICE. WILL NOT BUT ANY SAMSUNG PRODUCTS IN THE FUTURE. Be sure and check the return policy wherever you buy a product. Seems even a Christmas gift doesn’t warrant any special accommodations with Samsung!!!!”

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Posted 2 months ago

“Just bought a Samsung Galaxy Z fold6. I set a 4 digit pin to open the phone and after using this pin several time with no problems, I could no longer access the phone. Working with their online tech, I was told that I needed to go to an authorized Samsung repair shop. I now learned that this is a common problem with their phones and the only solution is to reset to factory settings. If you have not already backed up your data, everything will be lost. What a rip off, pay $1800 for a phone with software p-roblems and the pay $100 to get it reset as the process from Samsung didn't work.”

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Posted 2 months ago

“If I could give less than 1 star I would! SAMSUNG has the absolute WORST CUSTOMER SERVICE ON THE PLANET!! I ordered a new microwave on Samsung.com on Oct. 25th. Here it is December 31st and still have no microwave or refund after being assured that I would. Have called every week since the ordered was not received. Was told I would get a refund for the full amount 3 weeks ago. It's been 3 weeks and still no refund. Call every 2 days and get the run around. Everyone gives same answers to question word for word. Everyone makes same request and promises a callback or refund within 48 to 72 hours. I never receive either. I have always lived samsung but will no longer be a customer of a company that could care less about the customer.”

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Posted 2 months ago

“The absolute worse customer service experience I have ever had to deal with. Keep telling me the remote that came with my TV is not compatible to my TV, I've used it a year. Said my warranty expired a year before I purchased the TV. I have the receipt. They are rude slow to respond uneducated to help I found more help on YouTube.”

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Posted 2 months ago

“There costumer service sucks, bunch of snowflakes and Karen's. They make junk phones just like apple. The batteries are worthless and after six months mine won't charge, I did not get a cell phone so I can use it like a wall phone. This monopoly needs to be broken up and dismantled tbh.”

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Posted 2 months ago

“Look Samsung i bought the samsung galaxy s24 and I loved it the main reason why I bought it was so I could have a good quality phone for games and then when I was playing with my friend and talking to him at the same time my phone started black flashing like it was turning off and on what type of service do u guys offer for gaming cuz when I was gaming on my new s24 it was turning off and on like hell this is and not to mention I have been a samsung user for 5 years so I'm just gonna wait one more year and I'm going to get a phone from oneplus because they have 5 star ratings unlike u guys that have 1 star”

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Posted 2 months ago

“One of the words service company they are not claiming warranty on there products”

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Posted 2 months ago

“worst customer service ever I have a refrigerator under warranty and cant even get it fixed unless I pay for it. (under warranty still)”

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Posted 2 months ago

“Terrible customer service!! These people cannot be trusted!! Order placed for Galaxy Book 4 on Samsung.com on Dec 2, 2024. Expected delivery date Dec 30, 2024. Regular emails received saying order is on time. The day before expected arrival, the expected date was delayed to Jan 24th, 2024 with no explanation!! Called Samsung four times and received four different answers about whether the delivery date could be expedited!! Stay away!!”

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Posted 2 months ago

“Worst product in samsung company I bought washing machine top load 8kg every day 4c error problem I told customer care but service person came ane service washing machine and go again same problem waste of my money please don't buy samsung product”

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Posted 2 months ago

“Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments”

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Posted 2 months ago

“This brand is garbage! Don't buy it! I have samsung TV,never work like should be and smartphone s23 also garbage! Very disappointed! Never buy it again! NEVER!”

Helpful Report

Posted 2 months ago

“The customer service was horrible. The absolute worst I’ve ever experienced by any company regardless of the item. Samsung clearly doesn’t care about the customer, they care about their profit. They get lost in their own processes. The most simple of tasks or asks take ridiculous amounts of time because they blindly follow a process instead of using common sense and helping a customer. I would give you a zero but I can’t. That’s how much I’m massively disappointed and angry with Samsung. Samsung owes me approximately $400 in installation fees because they sold me a defective product and refused to pay for fees when I had to install it again. I had to arrange for my own disposal of their defective product. I had to pay for my own postage to return a form with a serial number. It takes Samsung 30 to 40 days to refund your money. Customer service/satisfactions decisions are made by their finance department. How ridiculous is that!! That is guaranteed disappointment. Unless I can get some resolution I will NEVER buy another Samsung product and will encourage friends and family to stay away.”

Helpful Report

Posted 2 months ago

Samsung is rated 1.2 based on 4,502 reviews