Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,316 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 30th September 2024

Amendra Rajput

Samsung 1 star review on 14th August 2024

Ryan

Samsung 1 star review on 5th August 2024

Aditya Miglani

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very bad experience with samsung they don't know how to maintain customer relationship I recently purchased samsung ultra watch and found battery problem in just 3 days Store people said you will get replacement And it has been almost 7 days still i didn't get my new watch”

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Posted 1 month ago

“If I could give a ZERO i would have! I’m very disappointed in Samsung I bought the washer/dryer combo and in one load of washing realized it was NOT working right I re read the manual and tried again STILL dissatisfied I called Samsung and the representative told me I’m sorry I don’t know anything about that or having information it’s too new I reached out to online support for Samsung and they sent out someone to look at the unit The person that came out said Oh yea we’ve been called out for a lot of these they are NOT Good units I’m sorry However no one wants to help me out with this issue now I have ALL MY TEXT MESSAGES with the Samsung support and they have said sorry if you want us out there and we don’t find anything wrong you have to pay $150 So I’m stuck with a brand new unit that I noticed didn’t work properly the first week from purchasing and Samsung REFUSES TO DO ANYTHING ABOUT IT How would you feel Samsung if this was happening to you I didn’t ask for a refund I was asking for credit in a different unit I’ve always had Samsung my whole house is Samsung VERY DISAPPOINTED”

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Posted 1 month ago

“Got side by side Samsung refrigerator..a year back...not it has stopped working totally also... they are not refunding any cost...1st they promise to refund 49% of cost by payingthrough DemandDraft...now they are offering me Samsung coupons which are has already informed will not take it as has lost faith in Samsung product... few years back even Samsung TV has same issue”

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Posted 1 month ago

“Got BRAND new ZFlip6 not even a month and it started shutting down continuously then finally went totally blk, went to ATT told me to call Samsung, which is a nightmare, called 3x finally told have to send phone into Samsung that phone is still under warranty wont have to pay to fix, get a bill for 345 stating not all the phone is under warranty. Will not budge so will not be buying another phone from Samsung HORRIBLE customer service”

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Posted 1 month ago

“Samsung is very poor quality product use and his service center is also very bed for product service they wait for approval for screen replacement and approval take two day time why they take time? And my mobile is genuine and parts also genuine so Why take a time and I lost my work last 4 days l loss everyday of my business work.”

Helpful Report

Posted 1 month ago

“Samsung produced an unsafe front knob stove that could potentially cause a fire due to the ease of the knobs accidentally being turned on if there was any utensils etc on the stove. 3 times this has happened to be. Had no fires but close calls. Their solution to the problem was to send out locks that go over the knobs. There are a few problems with that. 1. How long are these plastic pieces going to last when you have to take them off and on several times per day if you use your stove alot. 2. How easy are these going to get misplaced etc. 3. All of the customers that have these stoves are inconvenienced by having to go through these steps every time they want to use their stove. I got my covers and they ARE very inconvenient. So much that I personally am very disappointed in the stove and wonder if it’s worth even using it. This is my personal take on the solution they came up with which to me was a very cheap way for them but really made it inconvenient for the customers.”

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Posted 1 month ago

“Do not order any things from samsung.com. the customer service is very stupid.”

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Posted 1 month ago

“Samsung sent the return label to me and asked me to return to Samsung Flip 6 512GB on or before August 03, 2024. Samsung received the phone and claimed that the box was empty. Samsung won't refund my money back. I have called, chatted, escalated and written more than 10 times but Samsung still did not want to refund my money back. On July 17. Samsung sent the phone flip 6 to through UPS and its weight was 0.9lbs. I shipped back the phone through Fedex and its weight was 1.1lbs. My order number is SA103229259.”

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Posted 1 month ago

“Do not buy Samsung Phones! Their phone screens fail after the contract is finished. I have two phones, S20 Ultra and S21 Ultra, which are top models with a manufacturing screen failure right after the contract was finished, and they say I need to pay for the repair. They say it's a manufacturing failure and expect the customer to pay so much money again for their repair. It's insane! It was a horrible experience.”

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Posted 1 month ago

“World's third class mobile company. Samsung is a waste of time and money”

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Posted 1 month ago

“Had a Galaxy 4 watch that stopped working , called for service could not restart. was offered a deal on a new watch 7 for $129.00 and i had to send the dead watch back for a $200 credit. Well classic bait and switch, the return label states the returned watch had to be on great shape and working order. Why would i send back a good watch? So if i had sent that bad watch back they would have changed me full price for the 7. no oone would help me, i feel like they should have honored what the Representative promised. Do not use the on line option. i do not recommend.”

Helpful Report

Posted 2 months ago

“Making India Fool Samsung Mobile giving fake commitments. Sales representatives saying that the model A35 mobile is water resistant and the customer service representatives saying that the water resistant is not covered under warranty. No use of your SO CALLED WATER RESISTANT FEATURE. Making India Fool”

Helpful Report

Posted 2 months ago

“I resolved my credit card debt, which had negatively impacted my credit score for years. By seeking help from HackingProTeam, I initiated a credit dispute that successfully led to the payment of the outstanding debt, its removal from my credit records, and the elimination of all negative items from my credit report. This process was completed seamlessly, without causing any harm to my credit profile across the three credit bureaus. As a result, I am now successfully verified for a Chase Premium Credit Card with a credit line totaling over $250,000, with no upfront payment required. 𝑰 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝒓𝒆𝒂𝒄𝒉𝒊𝒏𝒈 𝒐𝒖𝒕 𝒕𝒐 𝑯𝒂𝒄𝒌𝒊𝒏𝒈𝑷𝒓𝒐𝑻𝒆𝒂𝒎 𝒗𝒊𝒂 𝒆𝒎𝒂𝒊𝒍 𝒂𝒕 𝒉𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎𝟎𝟎𝟏@𝒈𝒎𝒂𝒊𝒍.𝒄𝒐𝒎 𝒐𝒓 𝒃𝒚 𝒗𝒊𝒔𝒊𝒕𝒊𝒏𝒈 𝒕𝒉𝒆𝒊𝒓 𝒘𝒆𝒃𝒔𝒊𝒕𝒆 𝒂𝒕 𝒘𝒘𝒘.𝒉𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎.𝒕𝒐𝒑 𝑾𝒉𝒂𝒕𝒔𝑨𝒑𝒑 𝒊𝒏𝒒𝒖𝒊𝒓𝒊𝒆𝒔 𝒄𝒂𝒏 𝒃𝒆 𝒎𝒂𝒅𝒆 𝒂𝒕 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕. 𝑻𝒆𝒍𝒆𝒈𝒓𝒂𝒎 𝑯𝒂𝒄𝒌𝒊𝒏𝒈𝒑𝒓𝒐𝒕𝒆𝒂𝒎𝒃𝒆𝒔𝒕”

Helpful Report

Posted 2 months ago

“Very bad customer service even if products are under warranty and products quality service very poor. Customer service people are very rude.”

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Posted 2 months ago

“I bought a new Samsung Note 20 in May. I registered the phone with Samsung to activate the warranty. I get a text that the warranty is active and the phone is covered until May of 2025. So the screen is not functioning properly so I send it back to Samsung for repair. They told me that I have to pay for the repair which is more than the cost of the phone because I bought it on eBay. They said they don't warranty phones bought on eBay or Amazon. I am going to buy a replacement screen and have a friend replace it. I don't recommend buying a Samsung product and will never buy another Samsung product again.!”

Helpful Report

Posted 2 months ago

“I ordered a fridge online. The first fridge delivered was dented on the front door and they offered me a measly $100 for a fridge that cost over $4000 2hixh I rightfully and understandably refused. The second fridge delivered had multiple dents on the front door and again they only offered me a $100 to which again I refused. On the third delivery they only gave me notice of delivery 2 hrs before delivery by email and then the delivery person called at 10 am saying they were on the way but of course the service elevator was in use. Then I called samsung again and said they would the delivery would call me within 2 hrs so I could book the elevator and it has been over 5 hours without a call. NEVER ORDER LARGE ITEMS ONLINE FROM SAMSUNG. I WILL HAVE MISSED AT LEAST 3 DAYS OF WORK TO GET DELIVERY OFNA FRIDGE THAT I STILL DONT HAVE”

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Posted 2 months ago

“Guys don't buy flip or fold first you will buy the product because they looks good but after if any things damaged we need to change a total display and need to pay whole display amount so please guys don't waste your money by unlucky guy”

Helpful Report

Posted 2 months ago

“Horrible experience with samsung i had bought s series phone ( draining battery and blured display Bad battery issue sinks like hell Any 10k rs phone has better battery They claim it gets better with using but it never did u just get used to charging it 2 times a day and if not u just end up saying people the phone is dead And now dear samsung everyone knows the samsung has battery issues not to buy one And it wasnt a case only with my phone there are min 8 ppl in my friend circle who is experience same problem Also there return policy is horrible u have to go to service center and get a note from them Then only they return phones worth 60k And service centers hace been notified to say everything is in the parameters and we cant do much.its been a month i m going to different service centers talking with people all see it happening visually but just becoz it doesnt fot in there technical parameters it says no doesnt a visuals count? And damn it u end up using 60k phone which has battery issues blur side display We are in 2024. Where other phone has battery of 2 days min and here we are charging in every 7-8hours like wow what a progress samsung has made It like cheating with the customers Who would buy samsung again with this service I m going to file consumer case complaint enough of it”

Helpful Report

Posted 2 months ago

“I purchased a Samsung vacuum cleaner that broke down in less than a year, and the experience since then has been nothing short of a nightmare. For the past TWO weeks, I’ve been waiting for someone to collect the vacuum for repairs, with no idea when they'll actually come. The lack of communication and support has been incredibly frustrating. When I called Samsung, they told me they don’t even have a box to send for the return! I offered to ship it back in the original box, but they wouldn’t accept that either. This level of service is simply unacceptable. How can a company of this size not have basic logistical solutions? Even worse, after two weeks, there’s still no collection of the broken vacuum, and they aren’t providing a replacement in the meantime. They won’t repair it, they won’t replace it—if you want to be left hanging with a broken appliance, Samsung is your answer. I strongly advise against buying Samsung products. Their customer service is non-existent, and the frustration is not worth it. #CustomerServiceFail #TerribleService #AvoidSamsung”

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Posted 2 months ago

“Untrustworthy samsung avoid Stay away from samsung they do not honour their warranty they have actually damaged my phone as I sent it there in perfect condition due to a manufacturing fault (phone stopped opening fully) they are now claiming its been damaged and tried to charge me £540 my phone is faulty there trying to get out of fixing it. I will never buy anything samsung again you'd think I company like samsung would treat their loyal customers better DO NOT BUY SAMSUNG there sharks and untrustworthy. I'm actually in shock I trusted this brand they will do anything to get out of paying for their mistakes samsung z fold 4 have this common fault they know it but they refuse to fix it total scum bags!”

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Posted 2 months ago

Samsung is rated 1.2 based on 4,316 reviews