Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 10th September 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

484

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying samsung phones for last 20 years sometimes I buy all in the release group like the galaxy s26, Flip, and folder I got all i have purchased as i said last 20 years. This year I pre-order the fold 8 ultra on 22 July from Samsung on there official site, with a expected delivery of 27 July, i wait an extra week call they say it will now release on the 5th, then today they send email and say due to some inventory issue my order won't ship until 24 Aug. I'm sorry that's just sorry management. I could understand if some off site but to order from official site and get screwed around like this shows they do not care about the customer. I won't buy after this year. There is no loyalty from them to customers.”

Helpful Report

Posted 1 month ago

“I purchased a Samsung refrigerator on 11 March 2022. Since 06 June 2026, the refrigerator has been facing serious issues, including abnormal compressor noise and failure of the refrigerator compartment to cool. Over the last two months, Samsung's service team has made multiple visits and repeatedly replaced major components, including the compressor, step valve, and three filter driers, along with several gas refills. I was charged ₹3,363 (₹2,537 + ₹826) for these repairs. However, the problem remained unresolved. After repeated failed repairs, Samsung's engineer finally conducted a nitrogen leak test and identified the actual fault as an internal leakage in the copper tube embedded inside the freezer cabinet, indicating a manufacturing/structural defect. This proves that the earlier replacement of expensive parts was unnecessary and that I was wrongly charged for ineffective repairs. Due to Samsung's repeated misdiagnosis and poor after-sales service, I have suffered significant financial loss, repeated inconvenience, loss of working hours, and mental harassment. Despite numerous service visits over two months, my refrigerator is still not functioning properly.”

Samsung 1 star review on 5th August 2026

Helpful Report

Posted 1 month ago

“Sent my old Samsung S7+ tablet in for repair after 5yrs of great service it gave up. Repair depot advised - unrepairable. Samsung went way more than the extra mile. I was so pleasantly surprised with Samsung Customer Service propsed resolution. I almost could not believe it, VERY VERY good solution. (Details not revealed) I accepted and am still an EXTREMELY HAPPY and continually loyal Samsung supporter”

Helpful Report

Posted 1 month ago

“I just tried to get technical support from Samsung and the worst customer service ever. The guy only wanted my nickname and wanted to talk about it forever and I'm a very busy person and I have other things to do. I don't have time to stay on the phone forever and what does my nickname have to do with my mobile phone not working? I don't have time to play games and talk about personal information that's none of their business. That's private and not anything about me needing technical support. So my phone will be broken forever because I don't want to be put through interrogations again. Samsung already harassed me constantly on my phone.”

Helpful Report

Posted 1 month ago

“Built to support growing organizations, Xwaxt delivers a unified work platform that keeps teams connected, workflows efficient, and business moving ahead.”

Helpful Report

Posted 1 month ago

“Very disappointing experience with Samsung. I placed an order directly with Samsung, but it was cancelled without any clear explanation. After contacting customer support, I was advised to try again, only for my second order to be cancelled as well. The most frustrating part was the lack of transparency and the generic responses I received instead of a proper explanation. I was later informed that it may have been related to the discount and trade-in value, but if such restrictions exist, they should be clearly communicated before customers spend time placing orders. I wasted a significant amount of time researching, ordering, arranging a trade-in, and contacting support. For a company of Samsung’s reputation, I expected much better communication, fairness, and respect for customers’ time. This experience has seriously affected my confidence in buying directly from Samsung.”

Helpful Report

Posted 1 month ago

“Service is the worst. I was lied again and again. I wanted to repair my washing Machine, the engineer came on the first day opened the machine took advance money and left, saying he will visit the next morning, it's been 3 days since then nobody has visited..”

Helpful Report

Posted 1 month ago

“Bought washing machine about seven years paid £669 it brand-new and got the matching dryer for £789 always thought Samsung was a good make it’s the worst washing machine and dryer I have ever bought or had seven years all it done is let me down never again will i buy Samsung.”

Helpful Report

Posted 1 month ago

“I've been a loyal Samsung customer for many years, but after this experience with the Samsung Trade-In team, I'll be looking at other brands. I returned my trade-in phone using Samsung's Royal Mail label with full tracking. Royal Mail still has the phone, and only Samsung can investigate, yet the Trade-In team ignored my emails and remotely locked my new phone instead. The only solution offered was to repay the trade-in value for a phone that was lost while in transit. After years of loyalty, this is a disgraceful way to treat customers. This experience has completely put me off buying Samsung products again.”

Helpful Report

Posted 1 month ago

“If I could give 0 Stars I would. Evaporate cooling bone dry.Have not had a refigerator since May 20,2026. Getting the run around from both Samsung Warranty and their service center. Cone appliance. Now after 2 months of trying to get it fixed under a manufacturer warranty they are saying no. The refigerator 3 1/2 years old. Please, save your self a headache buy a different brand. I will never purchase Samsung products again. They lost a life long customer.”

Helpful Report

Posted 1 month ago

“Pésimo servicio al cliente,a los 6 meses de comprar un refrigerador dejó de servir el congelador ,4 meses tengo sin congelador mandan a técnicos y no solucionan nada le ponen gas funciona una semana solamente ,vuelven a mandar otra compañía le hacen otra cosa y sigue igual y la comida se vuelve echar a perder ,y nadie responde por las pérdidas de comida y tiempo perdido.y todavía tiene garantía no ha cumplido el año”

Helpful Report

Posted 1 month ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 1 month ago

“Shaw was excellent knew his stuff great service got it done quickly and professional. Highly recommended.”

Helpful Report

Posted 1 month ago

“I purchased a Samsung TV for approximately $1,500, expecting it to last much longer than three years. Instead, the TV developed a failure where it repeatedly clicks, attempts to power on, and never displays a picture. After extensive troubleshooting—including testing the power supply, main board, and panel connections—it appears the LCD panel itself has failed. What disappointed me even more was Samsung's customer service. Their response was simply that the TV was outside the one-year warranty, and they claimed they were unaware of this issue. Yet there are countless reports online from owners describing the exact same symptoms on this model. I understand electronics can fail, but a premium television should not suffer a catastrophic panel failure after such a short period of normal home use. I expected better quality and better support from a company with Samsung's reputation. Unfortunately, this experience has made me hesitant to purchase another Samsung product.”

Helpful Report

Posted 2 months ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

Helpful Report

Posted 2 months ago

“Xwaxt is a modern collaboration hub that enables teams to stay focused, efficient, and aligned.”

Helpful Report

Posted 2 months ago

“We recently ordered a bespoke Samsung refrigerator for over $3000 and when they arrived with it for delivery, they refused to install it stating that they cannot install it and they left it in the middle of my kitchen floor despite the fact that we paid the delivery with installation fee unfortunately we had already ordered the bespoke, smart Samsung double wall oven and today when they came to deliver that the driver also stated we do not do installation so therefore, I told him do not even take it off the truck just simply Wright customer refused, shove it up their ass because we paid a 199 fee for installation and delivery. Do not order this brand from Samsung directly. I strongly suggest if you’re going to get a Samsung appliance that you order it through a company like Lowe’s, where you are guaranteed delivery with installation.”

Helpful Report

Posted 2 months ago

“Samsung is garbage. Customer service is nonexistent. My dishwasher stopped doing auto open after a few months. It was all rusted by two years. The fridge made weirdly salty ice. Some problem with the filter probably and then broke altogether after a month. The TV will not allow the PlayStation app. The only reason I got it was to play PS now it’s a worthless piece of junk. Such a scam that they block PS and are not up front about it on the box. I wanted to complain to them but they told me after a year they don’t care about our problems. They dont want to hear it. Which is a shortsighted and stupid policy.”

Helpful Report

Posted 2 months ago

“I eventually reached a point where trying to manage everything on my own was no longer possible. The pressure kept building, and even though I tried my best to figure things out, nothing seemed to get better. That was when someone encouraged me to try xwaxt.com, and honestly, it turned out to be one of the most reassuring decisions I’ve made in a long time. Right from the moment I contacted them, their team handled my situation with a level of attention and professionalism that immediately put me at ease. They didn’t just give quick answers—they patiently went through every detail, made sure they understood exactly what I was facing, and explained each step in a way that was easy to follow. What stood out the most was how calm and consistent they were throughout the entire process. Instead of feeling lost and overwhelmed like before, I finally felt guided, supported, and informed. They broke down every confusing part, offered solutions that made sense, and stayed with me until everything was properly resolved. Looking back now, reaching out to xwaxt.com was truly the turning point. Their dedication, clarity, and genuine willingness to help transformed a stressful situation into something I could manage with confidence. I’m sincerely grateful for the way they handled everything and the peace of mind they helped me regain.”

Helpful Report

Posted 2 months ago

“If Samsung is an industry leader, then either the bar is so low or somebody is lying to them. Factory reset is a joke; set aside AT LEAST 1/2 hour of your time to clear the cache; and no remedy or explanation to their phones running HOT. Yes hot. AND DO NOT SEND THEM YOUR NEW PHONE -THEY WILL REPLACE IT WITH A REFURBISHED OR DOWNGRADED PHONE. And Customer Service: I'll let you come to your own conclusion.”

Helpful Report

Posted 2 months ago

Samsung is rated 1.3 based on 4,614 reviews