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Samsung Reviews

1.3 Rating 4,775 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,775 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Their surveillance service was handled with real professionalism, discreet, and very efficient from start to finish. The results were exactly what I needed. Highly recommended.
Samsung 5 star review on 28th April 2026
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Posted 1 month ago
Shameless management of samsung real fraudsters service centre good for nothing misbehaving with customers from 10 days ticket is open no ethics to operate I will not recommend any one to purchase any samsung product
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Posted 1 month ago
tried to return a product i had ordered, but, conveniently, there is no such option. the 'instructions' tell you what to do (select an option next to the product etc) but this 'option' is not displayed. the 'webchat' does not work and neither does any other way of getting in touch with them. so if you need any help or support, forget it. unacceptable, considering their prices and name
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Posted 1 month ago
For a period, things moved forward without a clear connection, even though effort was being made.Then Xwaxt stepped in and reshaped how everything worked together, bringing a more intentional flow to the way tasks moved.What once felt scattered began to align naturally, creating a sequence that made each step easier to follow.xwaxt.com supported communication quietly in the background, ensuring updates and decisions reached the right place without confusion or delay.When interruptions appeared, they were handled early, keeping everything on track.As time went on, confidence grew and people began working with less reliance on constant direction.By the end, everything carried its own momentum, with each part linking smoothly into the next without needing extra adjustment.
Samsung 5 star review on 22nd April 2026
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Posted 1 month ago
Bought a 85' Frame TV, directly from Samsung, for over £3000 and it has become unusable due to a faulty remote control. There are countless reports elsewhere online of similar faults. TV is now out of warranty (components are treated as an exclusion) and the remote seems to be a consumable at £50+. I was told that 'lots' of customers bought a new remote and had 'no problems', and all I need to do is 'buy another remote because they are very reliable' - explain how this makes sense. Not good enough for the price of the TV and with a 'leading' brand. I feel this is a problem that competitor brand would resolve with a replacement remote to retain customers. Disappointed with the inflexibility given the TV is 18 month old. Very poor aftercare when delivering a known faulty product component.
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Posted 2 months ago
My overall experience with the company was excellent. Their team replied promptly and provided support throughout the entire process. I would confidently recommend them to anyone seeking reliable and dependable help.
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Posted 2 months ago
I bought a Bespoke dryer and washing machine after 1 year the washing machine drum is loose and the dryer makes noise like it's 20 years old!
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Posted 2 months ago
We’ve had a $3300 OLED tv for less than 13 months and only on the wall for 9 stop working and Samsung wouldn’t do anything about it! We bought 7 TV’s that day and appliances of Samsung’s and we will never buy a product again!!!!
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Posted 2 months ago
Samsung have put me off using them in the future. Putting up deals to trigger FOMO but then as soon as they end, putting up better deals straight after, likely not long after your phone arrives. Then the customer service is incredibly rude, dismissive, will try to sell you things, even the thing you are calling about and hang up on you. I could recommend the S26 Ultra, but I can no longer recommend Samsung, they seem to have gone massively downhill and put all their resources into on-boarding new sales with no care once you have purchased. This is proven by their change to a 20% deduction on the product if you've pretty much turned it on as more ways to stop you being able to deal with their constant increasing discounts, as they know people would just keep returning as every other day they sweeten their promotions to get as many sales as possible
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Posted 2 months ago
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Samsung 1 star review on 20th March 2026
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Posted 2 months ago
I bought a QN65Q80CAFXZA TV about two years ago, and it suddenly stopped working for no apparent reason. Meanwhile, my Insignia TV has lasted over 10 years and is still working without any issues. I assumed upgrading to a Samsung would mean better quality—but I couldn’t have been more wrong. When I contacted customer service, they denied my claim, saying the one-year warranty had expired, and showed no willingness to offer a repair even at my own cost. This experience came right as we were considering buying a Samsung fridge, washer, and dryer—honestly, it feels like we dodged a bullet. To make matters worse, a Best Buy employee told us that, based on his experience dealing with customers, he would never recommend buying major Samsung appliances.
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Posted 2 months ago
Pre-ordered the S26 Ultra on 7th March with a promised next-day delivery as per Samsung’s website. That “next day” first moved to 13 March, and now to 10 April. Truly an Ultra-fast delivery experience. While Samsung proudly advertised next-day delivery, the timeline has now stretched to 34 days after placing the order. Contacted customer care multiple times, but no one could justify the delay. Every time I requested to speak with a senior executive, I was told they were unavailable. Call-backs were promised repeatedly — but not even one happened. After getting tired of waiting, I called again and insisted on escalation. I finally spoke with a senior executive for almost an hour, only to learn he couldn’t resolve anything either. The explanation for delay? A “bulk order.” Seriously? If bulk demand impacts delivery this much, why promise next-day delivery in the first place? In an era where Amazon delivers in a day and Flipkart within 2–3 days (even for low-value products), delivering a flagship device in 34 days — with no accountability — is disappointing. And honestly, who knows if this will get pushed to June next. Thanks, Samsung, for the ultra-rich customer experience for hashtag#S26Ultra. Hats off.
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Posted 2 months ago
Do NOT purchase this refrigerator or any Samsung product from Samsung or any retailer. I purchased this refrigerator for my elderly parents to replace their 30+ year old refrigerator. HUGE MISTAKE! I bought this unit from Lowe's on July 4th, 2025 and it was delivered and professionally installed on July 12th. One December 29th the ice maker stopped working. My dad, who worked in refrigeration his entire career, called the Warranty Department to issue the complaint. On the phone my 76-year old father was asked to unplug the refrigerator for 5-minutes and to find and push the reset buttons. That did not fix the issue. My father was then instructed to cut the circuit breaker at the panel. That did not fix the problem either. Please explain to me the difference between unplugging a refrigerator and cutting the circuit breaker. Lowe's / Samsung Service Department sent a Sears Repairman. The serviceman told my dad "Oh. These units are so new that Samsung has not taught us how to fix them yet"! Between my father and the serviceman they located a pinhole leak in the refrigerant line. A part was ordered and shipped to my fathers house. Three days later the repairman showed up unannounced and told my dad that he would not be installing the new part but another service person would show up and do the work. The second workman never showed up and there was no additional communication with my dad. UNACCEPTABLE! Between me and my father we have sent dozens of emails to Samsung. We have spent countless hours on the phone trying to get through to someone who could help us. Samsung issued an e-coupon to order a new refrigerator. The e-coupon was invalid. We called again and spent countless hours on the phone being transferred to unhelpful departments. Weeks later we were issued another e-coupon...there are no refrigerators in Douglas County, NV to be delivered to my parent house. Apparently there are no Samsung refrigerators available in the entire state of Nevada!! 3-months later we received an email saying a refund is being issued. The refund cannot be activated using their system. Their 30+ year old refrigerator is now in their garage and works just fine. DO NOT PURCHASE Samsung products! You will never get them serviced properly and you will never get a refund!
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Posted 3 months ago
I never understood how vital genuine support was until I worked with Robinson and team. Their expertise, care, and professionalism turned my fear into confidence. Now I finally sleep peacefully at night.
Samsung 1 star review on 4th March 2026
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Posted 3 months ago
If I could give them zero Stars I would give them -10. Customer service for Samsung sucks. We've had our microwave for less than a year and according to the warranty we have to go through Samsung before we can go to Home Depot and get a refund. These people, don't care and they don't understand our situation. Worst customer service I've ever experienced in my entire life. I will never ever buy anything from Samsung again including their phones. And I'm going to tell everyone I know exactly what happened. We have a claim going and whenever we talk to people from Samsung they have no idea what's going on, we have to send the same information over and over and over again. Do not buy Samsung products. You will not be happy
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Posted 3 months ago
Happy to add my review . SAMSUNG APPLIANCE SERVICE WARRANTY SUCKS !!! Bought a Topload Washer. less than 6 months in it self destructed on the spin cycle. Basket went wobbly and DESTROYED all 4 sides from the inside out. After 6 weeks of very courteous telephone calls ,2 visits by the techs and assurances to just be patient "it's a process'' I was told that this was an installation problem, So NO WARRANTEE. BUYER BEWARE !!! READ THE REVIEWS !! This company CANNOT BE TRUSTED TO STAND BEHIND THEIR PRODUCTS !!!
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Posted 3 months ago
Theres too many things to list as far as what's wrong with this phone. Texting is almost impossible. There's blank pixels on the screen even though it's only six months old, every time you pick it up it changes screens taking you back to something that you were looking at previously. Its far more frustrating that it is useful. Never again
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Posted 3 months ago
The worst customer service in the industry.
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Posted 3 months ago
Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k). Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs. Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv. Absolute poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with. Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond. Good job and excellent customer service samsung!
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Posted 3 months ago
Samsung are the most difficult company I have ever dealt with. They advertise cash back as part of their ploy to sell tvs and they then make it impossible to claim the cash back. They will be reported to the consumer watchdog as they are just deplorable. I will never purchase from Them again.
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Posted 3 months ago
Samsung is rated 1.3 based on 4,775 reviews