Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,316 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 30th September 2024

Amendra Rajput

Samsung 1 star review on 14th August 2024

Ryan

Samsung 1 star review on 5th August 2024

Aditya Miglani

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung customer service issues a customer feedback survey ONLY after they've ensured you wer happy with their service. If the conversation goes downhill, they don't ask to respond to a customer feedback survey.”

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Posted 2 weeks ago

“Absolutely garbage products.”

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Posted 2 weeks ago

“Don't buy samsung Applicances, I bought tv not even 3 years and i can put it to bin because samsung don't care about customers. Better to bought in different companies not in this scamers. Be aware, they just want your money without provide you customer service and any help”

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Posted 3 weeks ago

“Recently I purchased one samsung mobile m15. Its my terrible mistake to purchase that product. And definitely never ever purchased any samsung product in future. And even also right that reviews in samsung service center. Even behaviour of their employees very un human like that. And any one who buying any samsung product please its my humble request to never buying any products of samsung.”

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Posted 3 weeks ago

“Worst company I’ve ever dealt with. Warranty department only lies and delays. I guess they hope you just give up and go away. And the Office Of The President complaint department is also a scam department. Just more lies and promises. Will be sure to tell anyone to never buy their products and will do all I can to destroy their reputation.”

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Posted 3 weeks ago

“One of your worst customer service. Bought the new watch Samsung ultra 7 . I'm having a problem with the watch. It's been 45 days since I bought it and I've called many times and I'm not getting any person who knows how to return or exchange the watch. Will never buy from Samsung. Com liars”

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Posted 3 weeks ago

“*How an Organization Helped Me Track Down the Person Who Stole My Cryptocurrency* A few months ago, I became a victim of a cryptocurrency theft that left me devastated. Like many others, I had invested in digital currencies, trusting that the security of my wallet and the platforms I used would be enough. Unfortunately, my funds were drained from my wallet, and the trail went cold. I initially felt helpless, thinking there was no way to recover my stolen assets. After some time researching, I came across an organization(HACKINGPROTEAM001) specializing in tracking cryptocurrency fraud. Their expertise in blockchain forensics and cyber investigations gave me hope, so I decided to reach out for help. I provided them with all the necessary information, including transaction IDs, wallet addresses, and any suspicious activity I noticed before the theft. Hackingproteam got to work immediately, using blockchain analysis tools to trace the flow of my stolen funds. The transparency of blockchain technology allowed them to follow the digital trail left by the thief. They mapped out the series of transactions that the stolen crypto had passed through, revealing a complex web of wallet addresses and exchanges. After a few days, the organization managed to pinpoint a suspicious account linked to the thief. With this breakthrough, they collaborated with relevant authorities and exchanges to track down the individual behind the wallet. Their thorough investigation not only uncovered the identity of the culprit but also helped recover larger portion of my funds. What impressed me the most was Hackingproteam efficiency and commitment. Their deep understanding of blockchain technology and cryptocurrency networks made the impossible seem achievable. They also educated me on improving my wallet’s security and how to recognize potential scams in the future. In the end, while the journey was stressful, I am incredibly grateful for the organization’s assistance. They not only helped me track down the person who stole my crypto but also restored my confidence in the possibility of justice in the world of digital assets. For anyone facing a similar situation, I highly recommend seeking help from professionals who have the right tools and experience to fight back against crypto theft. If you ever find yourself in a similar situation, I highly recommend reaching out to them. You can contact them via 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@ 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌) 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 3 weeks ago

“Today the Samsung team refused to install the "6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Stainless Steel" that I purchased online three days ago. The team said the existing gas connection could not come out of the floor. (The stove was supposed to replace an identical model Samsung stove purchased 12 years earlier. Its installation was fully permitted then by the local municipality.) A few hours later, Samsung wrote an email claiming that they had made three unsuccessful attempts at delivery and they had therefore cancelled the order. Not true! I received the team on the first and only visit. They refused to install. Now, I have to wait for a refund for a stove and installation that I paid for in good faith. Samsung did not act in good faith.”

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Posted 3 weeks ago

“Phone to acha hai pr service bahit bekr hai abhi maine 3 mahine phle phone liya hai samsung a55 43000 ka. or uske sath lead mili thi joki 1 mahina bhi nahi chali ha uspe 6 mahine ki guaranty hai or mai gai bhi lead lene service centre pr wo log lead change nahi kr rahe pichle 2 mahine se mujhe bhga rahe rahe ki Monday ana Thursday ana pr lead nahi di”

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Posted 4 weeks ago

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Posted 4 weeks ago

“I have 50 inch Samsung LED 50TU8000 . Within 4 years, the screen has gone bad. There are horizontal lines on screen and TV reboots after every 10 minutes. I use hardly 2 hours per week. It needs screen replacement costing Rs 19,000 as per Samsung engineering. This is very common problem with Samsung LED TVs.”

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Posted 4 weeks ago

“I have the fold 5 and have had many problems with the wifi and bluetooth sensor. Samsung did have an authorized repair center do a repair which took months to get done. the device is still having the exact same issue and now they won't repair the device or replace it. I have had every single fold including the flips since they came out and have many other samsung products that I have enjoyed very much but the way they are treating me about this device is enough to make me never want to buy another samsung product again. I probably won't get this review posted because they only want to show positive reviews about this product but i assure you I will be posting this everywhere that i can to attempt to get their attention. it is 100% a beautiful device when it works but if you are the unlucky one that gets a defective device there is absolutly no integrity with getting support and having them stand behind their product. Also they 100% do not care if you have bought 1 or 100 products from them they will still treat you like your problem and patronage means nothing. They are so big that they could not care any less weather you are a happy customer or not. It must be nice to be able to toss around great ideas and products but treat the customers like they are nothing and not care weather they are spending money or not with them...,.”

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Posted 1 month ago

“I called and spoke to their sales person and bought two phones and a tablet. They never told me that there's a wifi only tablet and a sim card tablet. When I called to get it replaced forget it. It was my fault and they stuck to the 15 day return policy. I spoke to several different people and supervisor and they will not help me at all. I will never purchase one of their products again. They can help if they cared about their customers but they choose not to. BEWARE if you buy their product and they send something else.”

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Posted 1 month ago

“Don't buy anything from Samsung. I had worst experience with them.”

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Posted 1 month ago

“They fuckkk this company banned my Suga (Min Yoongi) of bts”

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Posted 1 month ago

“Buyer beware! Be prepared to be on the phone for a long time while you are put on hold and transferred to different departments. Samsung is supposed to be a technology company: however, their customer service and data retention does not reflect it. Also, be aware that if you opt for their Customer Care + extended warranty, it starts the day of purchase, not when your appliance is delivered. In my case, I waited 3 weeks for delivery from Samsung and lost that much warranty time. I was on hold so long I finally gave up...but, of course, that's what they want you to do.”

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Posted 1 month ago

“This is a total and utter nightmare. My entire home consists of all samsung products including our phones but I will never purchase another product from them. In 2022 we purchased a refrigerator and about 6 weeks it stopped working. They provided a refund but it can only be used on Samsung.com. I ordered the fridge and the delivery company could not install because my water valve is not in back of the fridge so I am still without a fridge. I called the e-commerce department and the representative hung up while speaking to him. Samsung is the worst company and I will never buy another product from them. This was regrettably the worst decision I have ever made.”

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Posted 1 month ago

“Samsung led is not worth to buy as it does not lasts for three years also and it's display goes and charge of new display screen is Rs9600. It's better to buy product from lg Or other company as the durablity of products are better than samsung. There after service is also worse .”

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Posted 1 month ago

“This is a nightmare... The washer sound like an airplane engine, but I mean really loud. It is still under warranty, however I can not even get a service done because I need to pay somebody to unstack it from the dryer. The only service center which they work with here in Miami do not unstack the appliances even if you want to pay them (which I as a single mom is not easy). So I need to find somebody else, pay them and do not even know if they really need to take away, because they do not come to see if they can repair it and even taking into consideration the time I am going to be unable to use the washer and dryer. I had other brands before and never had that issue. So, never buy this brand again....”

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Posted 1 month ago

“We purchased a Samsung microwave range hood combination. The store had only one left and did not have the box or manuals. We just moved in to our new home and it took about three and a half weeks to get to installing it. We discovered that the installation template was missing. I called customer service and explained the situation. They told me that I needed to call within 48 hours of purchasing the item for missing parts and since it was three weeks later they could not help me. I asked where the policy was written, they told me in the documentation that comes with the microwave. I told them it did not come with the documentation, they said the store should have informed me. I told them never in my life have I purchased an appliance and the store tell that. I also asked what happens when you purchase online and don't talk to anyone. They told me to have a nice day and thank you for purchasing Samsung products. Well we need a new gas range, dishwasher, refrigerator and washer dryer. Guess what brand we won't be buying! I hope saving the $3.00 for the paper and postage was worth it to Samsung.”

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Posted 1 month ago

Samsung is rated 1.2 based on 4,316 reviews