Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,548 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had galaxy 02s, it was old so I replaced with galaxy 15. Samsung will not let me set up account. They say they've sent a number to my old phone, and I have 3 minutes to enter it, but it takes over 5 minutes to arrive. So it isn't being sent until after it's expired. And it isn't coming to my email or my text. When it finally comes, there's no button to use to accept the stupid code. I will NEVER buy any more Samsung products again. No wonder their Google rating is a 1.2 out of 5.”

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Posted 3 weeks ago

“New update is terrible, I'm done with samsung. Time to switch to iPhone. Now the phone is garbage”

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Posted 3 weeks ago

“وبلاگ shakhsi”

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Posted 3 weeks ago

“Samsung customer service is complete garbage. Got a Bespoke refrigerator it is 6 months old and flooded my kitchen. It is leaking water through a thermostat and the are refusing to repair or replace the refrigerator. Now the refrigerator doesn't make ice or dispense water. I asked what is the next step they said they will haver supervisor call me to let me know what is going on with my claim for the third time. I have to call them after 96 hours as they do not communicate. They have done this for the last 5 weeks the quality of there products is trash and the customer server is a total failure. I will never recommend or do any business again with the useless employees and trashy quality of samsung. I am giving them one star because a lesser rating option is not available”

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Posted 4 weeks ago

“Customer service is very Bad -1*”

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Posted 4 weeks ago

“After buy product, poor service provide by company and unexperienced technician appoint by service provider , not satisfied”

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Posted 1 month ago

“Damaged item. They wouldn't help me even though it was under warranty.”

Samsung 1 star review on 15th April 2025

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Posted 1 month ago

“Ha ing a horrible experience with Samsung support. We purchased an 1200 Samsung oven. Fast forward the burner stayed on high no matter what setting. They did try and fix. It still did not work. They cam out again and tried to fix. Burner broke again. Samsung says I am out of luck and wants to charge 240 plus part. For a defective fix they did. This is a fire hazard. Samsung does not stand behind their work. Stay away from this brand”

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Posted 1 month ago

“Scammed of $700K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

Samsung 2 star review on 11th April 2025

Helpful Report

Posted 1 month ago

“Most helpful with the call recording. I recommend to relocate the call recording button to the top or bottom of the phone so a person cannot accidentally record a message when they do not want/plan to record a call. Definitely see if this call record button can be relocated to the top or bottom of the phone to prevent unnecessary recording of the conversation. It is a very good feature but location of this button feature should not be at the center of the phone. people can be very busy & forget to blacken their phone screen to prevent recording. The S25 Ultra hasmany wonderful features but the only con is the location of the callrecording button - location preference would be at the top or bottom of the phone. Thank you again.”

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Posted 1 month ago

“If I could give Samsung‘s Customer Service a zero I would. It took me over four months to get a refund for a faulty stick vacuum cleaner! After being instructed to take it to 2 different service agents who did not fix the problem, seven phone calls to the Philippines over a period of four months where my complaint was supposed to have been escalated on five different occasions with NO LUCK! I finally emailed the CEO supposedly in NZ outlining my experience the hours that I have spent and the stress that it had caused me! I received a less than satisfactory response from someone who wasn’t the CEO stating WE DO NOT COMPENSATE FOR ANY STRESS CAUSED! It took me more than 12 hours to finally get a refund that I was entitled to after the Second service agent was unable to fix the problem. It would be nice of Samsung paid me for the 12 hours I spent trying to fix the problem at my hourly rate! I would not recommend Samsung to anybody and will advise everybody I know of the service I have received. Being without a vacuum cleaner for four months is unacceptable in any circumstances! Fortunately we had an old backup vacuum cleaner!! My husband and I are both elderly and feel for anybody in our situation who just gives up and that’s what I think Samsung expect you to do give up and walk away! Absolutely despicable Customer Service”

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Posted 1 month ago

“I have been a customer with Samsung phones for the past 15 years. I also have 4 other products from Samsung. Few months ago I traded my S24 to Fold 6. Samsung accidentally mailed me 3 phones. The very next day I FedEx all 3 phones back to Samsung. Subsequently I did get new phone few days later. A week later Samsung only refunded 1 phone. When I called customer service they claimed that I only send 1 phone. Fortunately zi had the FedEx receipt . They refused to pay for the 2 phones totaling $ 2918. 72. Spoke to customer service more than dozen times and also wrote to CEO of Samsung at least 4 times but no HELP at all. Thank God I paid with American express. They investigated and after 3 moths they refeunded my money. Been a loyal customer I was treated very very badly. NEVER NEVER AGAIN ANY SAMSUNG PRODUCTS”

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Posted 1 month ago

“Scammed me out of 2100 and wouldn't pay up, no lawyer would touch it as it's way too small and they are way too big.”

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Posted 1 month ago

“If I could give it a 0 I would. Never had a good experience with their reps. Never resolve anything, they sound like they are reading an AI script, and never actually listen to solve your problem. Too many bad experiences to name. No matter how much i buy from them it's just trash customer service every time. If they're products weren't so good I wouldn't buy anything from them ever purely because of how bad their customer service is.”

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Posted 1 month ago

“Front Load washer (WF45B6300AC) purchased July 2022 has a broken weight balancer. After further research I found out there are thousands of other people who experienced this issue. There’s a reason why Samsung only offers a one year warranty, these washers are garbage. Replacement $200-300 for plastic drum, $150-175 for weight balancer, $24 for a single bolt( which is crazy considering Samsung knows you need several), and $4 for bolt washers. I paid almost $900 for this think of junk. You have been warned. Don’t buy a Samsung anything. Going back to my Speed Queen and never looking back!”

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Posted 1 month ago

“Called when I experienced a price discrepancy after purchase. Was told I couldn't contest till product was recieved. Wanted to cancel now if couldn't be resolved. They said I couldn't cancel till product was received.- received, called, they reviewed request until return time passed and then denied request and refused to provide return label. Taking legal action.”

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Posted 1 month ago

“Worst experience in Samsung shop app. Nearly 15 days over after ordering the Air-conditioner, still not delivered. Now without my knowledge they cancelled the order itself. Already 15 days I waited for the delivery, now I need to wait another 10 days for refund. I never recommend Samsung products.”

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Posted 1 month ago

“Their customer service is abysmal, in Canada at least. And the quality of products is not that great either. Purchase a Samsung washing machine and the bearings went 2 months after the warranty expired. (It was only 14 months old at the time.) And to repair it will cost $600-$800 out of my pocket. Then I called regarding an S Pen issue for my 24 Ultra, only to find out it was not covered under the extended warranty I purchased. I called to get a new one (they only had S25 pens on the website) asked if the S25 pens would work with my S24, was told yes, so I ordered it. It does not. After spending 30 minutes trying to return it I was told I cannot because it was opened.”

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Posted 1 month ago

“DISHWASHER SERVICE CALL Technician installed heat pump but didn't have the proper hose clamps and he zip-tied them and sand that should work fine 5 minutes after he left the hose blew off and flooded our new kitchen and floor. It's been nearly a week and no one has scheduled a return to fix it after countless attempts to contact them to fix it. They have (meaning you guys) been so fixated on fileing a claim for damage no one wants to talk about fixing what they broke....I am worse off then when they first came out. I NEED IT FIX.”

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Posted 1 month ago

“Samsung doesn't provide replacement parts for Dacor units that existed when Samsung bought Dacor, forcing you to buy a whole new appliance. As a result, I will never buy a Samsung appliance in the future.”

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Posted 1 month ago

Samsung is rated 1.2 based on 4,548 reviews