We reached out to Samsung Repair for our washing machine, it was a disaster. 1. Unnecessary Tampering: During what was supposed to be a straightforward replacement of the rubber seal, your technician began tampering with the motherboard and performing diagnostic checks that were entirely unnecessary. This action was unrequested and unjustified. My husband seen this personally while your technician was at home. 2. Incomplete Job: After supposedly completing the seal replacement, the technician left our home without performing a running check to ensure the machine was functioning properly. This basic step was completely overlooked. The next wash we did, the machine showing E3 error. 3. Immediate Malfunction: The following day, the machine failed to operate and displayed an E3 error. This occurred directly after your technician’s visit, clearly linking the fault to the mishandling during the service. 4. Lack of Responsibility: Despite all indications pointing to your team's error, there has been no explanation, no acceptance of responsibility, and no urgency in addressing the breakdown. Your call center and the technician are pointing each other who and where is our washing machine now. This is so unprofessional and unacceptable. 5. Unprofessional Follow-Up: The machine was taken away for repairs, and since then, communication has been gloomy. There appears to be no coordination between your technicians and your customer care team. We have been left in the dark, wasting our time repeatedly trying to chase updates that should have come from your side. 6. Managerial Neglect: Multiple attempts to reach Ahmed, the manager, have been completely ignored — even well after the Eid holidays. He has consistently failed to return calls or show any form of leadership or accountability. 7. Lack of Compassion and Care: At no point has anyone from your team shown the slightest concern for the inconvenience caused. The complete absence of empathy or responsibility has made this experience feel even more frustrating. It is clear that your team’s actions caused our machine to break. The refusal to accept responsibility is not only dishonest but reflects very poorly on your brand's integrity and professionalism