DO NOT BUY SAMSUNG PRODUCTS I would give zero stars if this was an option! The worst customer service I have ever experienced! Bought a washing machine for £1149 and it stopped working properly after a year. It has 11 years warranty. After numerous engineers visits they still couldn’t fix it and they offer me a refund of £883.01!! Which if I thanks, leaves me without a machine for two weeks or I can wait indefinitely for a replacement machine. They have none in stock!! I can’t even make a complaint as apparently the robots I am dealing with also deal with complaints. Awful, just awful. DO NOT BUY A SAMSUNG PRODUCT!!