I bought a dishwasher from Samsung that only lasted about 4 months. Fine, I got a lemon, but it's still under warranty so should be easy to get fixed. Turns out, they have been unable to even send someone to fix it. And have supposedly offered to refund the cost (without any of the installation cost). But 3 months later, 13 different phone and chat conversations (most of which take an hour or more to get connected), and I still don't my refund. In fact, I just discovered that my ticket was canceled (again, at least the third time this has happened). With NO NOTIFICATION or explanation. I had to text with someone for 45 minutes to find that out. I will never buy a Samsung product again, and recommend you don't either. Too bad. I used to like their phones.