The company fools customers. I purchased galaxy phone from Samsung e-store and now suffering from their fooling terms. I received device with some manufacturing defects and have been complaining online and over the phone to customer care since the second day and now when I visited the service center as told by them, they are telling that their replacement period is like floating interest rate, 7-10 DAYS, while for Amazon, Flipkart etc, it's 14 days. Perhaps they have their own factories in which some different policies are applicable! There is no value to their online complaints.Now I have to dwell on the faulty product forever!!!😭 According to them, I visited on 11th day but I am constantly complaining to online forum and customer care since the 2nd day of purchase and no manual answer from eshop support team. I contacted CEO channel. They insisted me to visit physically to service centre 15km away in this pandemic lockdown to verify that the pictures which I attached with complaint were of that same device or not. I went but after returning they are telling it cannot be replaced as I did not contacted between 7-10 days like floating interest rate which changes with the visiting. It ends just one day prior when you visit. Why I have to suffer for fault from your side & your communication lag. Every day senior executive customer experience calls and postpones the process for next day. I'm totally heart broken for this fooling tricks like some cheap brands. I will personally not buy any Samsung products in future and will not recommend to anyone especially from ESTORE. They are totally misnomer, no online service except taking money online!!