Washing machine and dryer received yesterday. Paid fir installation. Dryer was vented horribly. Maching machine DOES not work. I tried to get help last night was told to wait till today, four calls later(they kept haning up on me) I got a person. She says I am so sorry wait till Monday someone will call you!!! When washer was connected they turned it on and left. Itbever filled with water. It got 1 cup of water about each time I tried it when I got home from work. I have always considered Samsung a good brand but I will consider LG or Whirpool fir the rest if my appliances.