I purchased the new Samsung 20 on preorder mainly because of the rebate and also the $100 credit I would get from Samsung.com. They sent me a code but when I try to use it the code will not work. I've spent 2 hours on the phone with customer service, and taking them almost 2 weeks later they finally send me an email saying they refuse to reactivate the code. They cannot provide me with any information other than telling me that my code has already been used! I never used the code, I never received any products! I am very disappointed with Samsung has they are the only mobile product I would buy. Not no more, this will be last purchase phone ever purchased from this horrible company. Whatever happened to customer satisfaction. I understand there are allot of people that try and scam free stuff but I am not one of them and would appreciate a little respect and proof before being accused of trying to steel from this company!!