I was trying to use Samsung Cloud to sync data from my phone to my computer, but I kept running into bugs and issues with the Samsung Cloud which forced me to contact their support team multiple times. The support team was often hesitant to accept that their was a problem that they needed to fix, and it took a lot of effort for me convince them each time. The last straw was when they suggested I purchase a specific adapter cable to get into my phone instead, only for me to find out once I received it, that I couldn't actually use it with my phone. Unintentionally or not, they misled me into wasting time and money on a solution that was doomed to fail from the start. The last support person I spoke with just hung up on me, which was just unbelievable. They never resolved my issue.