Called in to ask for help with fridge - just wasn't sure lights only was broken or the entire thing. Asked me for a bunch of stuff like model number and then asked me if there was a control panel (shouldn't they know this from the model itself though). Just wouldn't direct me to a technician to ask about my problem and the last straw was asking me for my number so they could text the technician's info to me - not sure why they couldn't just give me a number. Ended up calling a third-party technician who told me a really easy simple trick of plugging in the hair dryer to the power outlet and now the fridge is working fine agian. What a waste of time to call Samsung first.