I purchased a Samsung RFG23UERS fridge freezer in November, which was delivered in December on the completion of the newly fitted kitchen. The appliance looks lovely, and has great storage space. However, be very wary of buying this appliances, unless - should yours develop a fault - you are blessed with an infinite degree of patience! I eventually got through to the service centre, and had a frustrating twenty five minute conversation with an operator who had great difficulty understanding what I said, and equal difficulty making herself understood to me. She had no knowledge of the product at all, and eventually read from a troubleshooting script, even though I had already told her that I had followed this myself prior to the call. The fault that has developed on this appliance, is that it will not now make or dispense any ice. Within the user instructions, it clearly states that this is a problem which requires an engineer visit/inspection. This is not a cheap product, and I will reserve judgement as to whether I made the right decision. The last american fridge freezer I purchased is still going strong after ten years - the manufacturer of that one is LG. So if you are considering the samsung model, have a look at the alternatives just in case.
10 years ago
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