I never leave reviews for anything so if your reading this pay attention. Recently I bought a Z flip from Samsung through at&t, phone was working great until one day the screen started tweaking out, the phone hadn’t been dropped, bumped or anything. I send phone in for warranty, they call back to tell me I have to pay $128 cause they claim they saw damage to the lens and LCD, I examined the phone before sending it and it was in new condition. The way I saw it from a customer standpoint is they were looking for any reason not to cover it under warranty, the phone was only a month old at this point. If you want to call Samsung expect to talk to at least 3 different people and wait at least 20 min each time, then expect to be unsatisfied. Samsung phones are garbage and their customer service is worse.
4 years ago
Samsung has a
1.2
average rating
from
4,602
reviews