Very disgusting and unprofessional customer service. I am never thinking that Samsung brand will put my life and my family on the risk. On 22 October I place the order, the supply me faulty washer dryer, its took few days to start complain, 1 day for collection, and collection service even don't call when they arrive. Was begin Samsung provide me washer dryer, because of Covid-19 I need wash my clothes more often. Samsung say we have process 7-10 days for replacement, and I beg for replacement quicker, call 100 times......nothing After 10 days I recieved replacement 😪 Was huge scratch on the front door, and again complain, my partner was literally crying. Samsung don't care, replacement will be 10 days. Every 2 days I spend 9 pound for public laundry. I send around 20 emails I made 100 calls ask for manager and waiting hours and nothing. Spend more then 800 pounds and nothing I wash my sock in the sink. That its properly Samsung face, leave customer without nothing and keep my money. 3 bloody years I am not smoking, but after hours calling and repeat order number name adrees. I was write them today asking for compensation, we will see what they reply and hopefully I will recieve my replacement after nearly month. P.S they disposal my old indesit washing machine Please avoid purchase directly from Samsung If someone know CEO Samsung email, can you please share with me.