A warning to all folks thinking about buying anything directly from Samsung.com. Don't do it. When you actually get a real person to help, the support was good but their online chat support was just horrible. Slow and no end result. Just a big waste of time. The worst though it their whole process especially if you ended up having to return something. I recently purchased a Galaxy S20+ and needed to return. First, one week after I received the device, the website still showed shipping only and not delivered so can't do any return online. Chatting with someone online, they tell me to wait till it showed delivered which never happened. Finally when I spoke to someone no phone, they were able to see on their side it was delivered and so they could help process the return label. Then I got email that returned unit had been received by Samsung and it would take up to 10 for refund. Guess what, 10 days passed and no refund or any other updates. When I finally called, support said reason for no refund was because there was no phone in the packaged. I told her if there was no phone when the packaged was received, someone should let me know asap and not wait until I called. Anyway, I got Citibank to dispute the charge and resolved it. Now another issue. The purchased priced included a trade in for my existing phone for $300. Even though return and refund had been done, they still want me to ship in my old phone which should be cancelled or they will charge me $300. I predicted the system will charge me so I put my credit card on locked. Samsung did exactly as I predicted but charge declined. Calling customer support to cancel this trade in, they told me they couldn't and I should let them charge me first and ask for refund later. What a crazy process to ask someone to pay for something not purchased and then ask for refund. No sane mind would approve this. So to prevent Samsung from charging, I had Citibank cancel the card and issue a new # card. First time and last time buying from Samsung.com. So everyone else, don't do it.