We bought the Samsung UN55KS8500 Curved 55-Inch 4K Ultra HD Smart LED TV (2016 Model) on Dec 27, 2016. Less than three years later the TV began turning off and on constantly and not working. I contact Samsung and scheduled a service tech to come look at TV, costing me $140. Two techs arrived with a new board ($300 Est. part) and told me that the TV also needed to a new panel ($700 part). he instructed me to call Samsung in order to request a one time "out of warranty repair". I did that and received the out of warranty repair only after spending several hours on the phone with Samsung case management team. The repair was scheduled for Nov 10, 2020. A week later I received a text from Julian with Samsung indicating the repair was on hold as they wanted to offer me a "refund". The refund turned out to be only for $327.95, a prorated amount of the original purchase price. I called Samsung immediately. When I spoke to case management, they said that they did not have those parts in stock at this time and did not know how long it would be until they got them, which is why they wanted to offer this refund. I told them that did not even come close to what it would take to get a similar TV and said I wanted the TV repaired and that I would not be accepting that refund amount. The Samsung representative said he would put me back on the schedule repair on November 10, 2020. About a week later I received another call from Samsung indicating that they no long can do the repair as the parts were no longer available. After spending another several hours working my way up through the Case management team, they said they would need to put in a request to have my file reviewed and would get back to me within 3-5 days. On Nov 16 after not hearing back, I called and spoke with Case Management regarding the repair. The said there was nothing they could do other than offer me this $327.95 refund. I spent three hours on the phone with Case management getting all the way up to the "Sr Manager" named Nemesis (appropriately named). My request was simple and reasonable - refund me the amount that Samsung was originally willing to do as the out of warranty repair (roughly $1K) or send me a TV of like spec, which would have been the easiest route. She said it was their policy to only issue this low refund. When I asked to speak to her boss she refused and said she was the most senior person I could speak with and that her boss was merely held an administrative role. I asked to be transferred to someone else only to be circled back into the cue for case management. This time I spoke to Alejandro who indicated that the parts for the TV were delayed which was why he again went into the refund transcript. I then asked to speak to his supervisor, at which point he tried to say he was the most senior person as well. He finally put me in contact with Ariel, who also followed the same script as Nemesis. To make this long review conclude, If I could give negative stars I would. DO NOT BUY SAMSUNG. THEIR PRODUCT QUALITY IS EXCEPTIONALLY POOR AND THEIR WARRANTY AND CUSTOMER SERVICE IS EVEN WORSE. WORST PRODUCT AND ZERO RELIABILITY.