We purchased a Samsung dual fuel stove last year. A few weeks ago, we noticed that a couple of the rubber feet were missing on the stovetop grills. We tried getting assistance online, via e-mail and on the phone without any success. We have been given the runaround. Samsung refuses to help us out. We would be willing to buy the rubber feed but they are unable to provide us with a part number. They are insisting that we purchase new grills which will come in at over 300$ for the pair. This is not customer service. This is either greed, indifference or both. We strongly recommend that you avoid purchasing any Samsung appliance. They do not care for their customers, but only for their own short term bottom line.