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Anonymous
Beware of Samsung!!!!!! Reviewed in the United States on November 14, 2020 Bought this tv back in 2016 Unless you have an extended warranty Do NOT BOTHER buying any Samsung TV or any of their products. Early on I have had light bleeding on the bottom of the screen. Before the warranty ran out, one year, the screen was replaced twice after numerous discussions with the Samsung hierarchy. The people on the Samsung trouble line phone number are polite and want to solve problems but once if goes to the Samsung hierarchy they want to blame it on the consumer. After the warranty ran out the 2nd panel replacement had the same problem. After various phone calls and a letter to Samsung corporate to replace the tv rather than replace the panel they decided to replace the panel. About a year ago I started having the same problem. I had the same tv repair company with the same repair person look at the tv.It cost me $65 to come and look at the tv. The repair person told me that it would cost me $1400 to replace the panel. The repair estimate went to Samsung and I never heard back from them. I decided to live with the problem But recently, after 4 years, I sent Samsung a corporate email about my problem for one last try. Someone from corporate called me to explain my problem. After explaining and mentioning that this problem was all over the internet for this particular model the representative told me that the tv was too old and that Nothing could be done. I told her to look online at all the complaints and to look at my past incidents. Again she told me again that nothing could be done! Because of my frustration with Samsung I decided to write this review.
4 years ago
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Samsung has a 1.2 average rating from 4,602 reviews