Absolutely horrible customer service. I received 2 samsung rebates for purchasing their phones when they were ungodly expensive. My codes were used by someone else 2500 miles away from me. They refused to give me another code for replacement- instead the lady acted as though I was a liar. If i can go turn this phone back in today I will. Things can be investigated - but it leads me to believe that maybe the rebates are fake or someone working there uses the coupons before the customer. I was excited to leave my iPhone in the dust for this Samsung-never again. Great deal- buy this $1200 phone and we will pretend to give you back $150. Goodbye Samsung- the days of me telling people how much better your products are others are OVER!