We bought our house back in March. Three out of 4 appliances in our kitchen are samsung products. Last week my husband went to pre-heat the oven to prepare dinner, heard a popping noise to find that the back of the oven was on fire!!! Called samsung customer service and they did there apologetic speech told me that they would refer a technician to come and look at my oven free of charge. Called the technician on Monday to schedule an appointment. My appointment was scheduled for today so when I called to get a time I was informed that they couldn't come out today because they over booked. I explained to the technicians that I was having family coming over for Thanksgiving and they could've cared less!! My recriminations for anyone that is looking for household appliances or any electronics for that matter to stay far away from samsung! All of the reviews that I had read previous to my review have been terrible so I am just throwing more fuel on the fire. Samsung is a waste of money and they do not stand true to their products. Starting with my oven and then to my microwave and dishwasher they will all be replaced with something other than samsung. I know this is a long review but I needed to get my story out there and trust me I will never ever buy or recommended samsung products to anyone!!!!