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Lisa H Fargo
DO NOT PURCHASE A SAMSUNG DISHWASHER. We purchased a Samsung Dishwasher 6 weeks ago. One week ago we found water pooling at the base of the dishwasher during the wash cycle. We called Samsung support and they sent local service company to inspect for repair. Local company found a split in the seam which was responsible for the leak. There were no signs of damage to the exterior of the unit. If the unit had been dented or damaged from the exterior with force enough to impact the interior the aluminum plate on the side of the machine would have shown signs of impact. That was not the case. This was a manufacturing issue. When local service company called in to report findings, Samsung technical support declared leak due to "physical damage" and refuses to do anything in way of compensation. I called Samsung for 3 days being bounced from one dept to another and finally escalated the issue and they said their hands were tied b/c the Samsung Technical Support Team by way of video link and photos had deemed issue due to physical damage. The local repair company disagreed with the Samsung conclusion. I have done some research over the last couple of days and have found I am not alone. Samsung dishwashers are a minefield of repair and manufacturing defects, my finding supported by anecdotal feedback from local repair company. We were big fans of Samsung until this issue. We have purchased (2) refrigerators which we love but we will not purchase another Samsung product because of this experience.
4 years ago
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