So the beginning of this year I decided to finally give Samsung a real shot and started buying a few different samsung products. I have a Galaxy S10 and got some Galaxy buds to go with it. So the Galaxy buds went south quickly, the sound on the left one went completely out and when I called samsung they emailed me a return label and I shipped them off to them for repair. Well after almost 2 weeks I contacted them and they said they couldn't repair them so they processed it as a replacement. Silly me I thought for a second I was getting off easy by getting a brand new pair, how wrong I was. They told me it would be 10 to 15 business days to get them back to me at the end of the 3 weeks I again called Samsung to see what the status was, I was told by 3 different people there on 3 different occasions that my ticket has been canceled. Finally someone told me that the ticket was canceled because the representative processed it wrong and for some reason once they cancel the ticket and re-issue one I wagging and again put back to square 1 on the 10 to 15 day delivery window. Absolutely nobody could or would actually put in the effort to resolve this for me the whole time. This was the worst customer service I've ever dealt with. Long story short, I sent my Galaxy Buds to them initially on the 29th of SEPTEMBER and I finally received them yesterday the 19th of November. Thats ridiculous anyway you look at it and Samsung should be ashamed of their so-called customer service