I buy 2 of the new galaxy flip 5G giving my 2 phones of trade in,one of the new phone was defective and I call right away and guess what??,they told me to send it back to repair,hahaha,out of their mind,I ask for a new phone because I just paid over 3,000 dollars for this phones and they want me to send the NEW phone back to repair and wait 2 or 3 weeks more for the repair instead give me a new one because I buy a NEW phone,not a repair one,now I return both phone and all accessories and they just lost a 3,000 dollars sale for trying to be smart,not the end yet,now I send back the new phones,take a week to them get there,send me a email saying after 10 days to review the phone they will process my credit back and then send my trade in phones back to me,we are talking about a month WITH NO PHONE,I always learn from my mistakes but you never know when you're about to make one, unfortunately you know when you're screwed after you made it,but in this case I will never ever buy anything else to Samsung ever, it's very very sad a multimillionaire company like Samsung crushed a little and insignificant customer like me,because that's what we are to them at the time of step up and take responsibility,making us loose the few what we have instead of them take the loose even when is their fault,again,they give me a brand new defective phone and what I really supposed to do?? Samsung,,Merry Christmas!!