I am here to share my nightmare experience with Samsung pertaining to my washer and dryer. It truly is a pathetic and I firmly believe it was a grave mistake by investing my valuable money into their high technology (latest model) washer and dryer. I will never recommend anyone to buy it. I am writing with the frustration today and pain, as I am now stuck with a broken wobbling Samsung machine, which is causing a crack in my ceramic tile floor in the laundry room, as they continue to shift and become uneven. The Samsung technician identified the root cause of wobbling and agreed to repair the tile crack. He himself opened the Samsung claim, provide pictures from damaged floor and then Samsung claims asked me to provide estimate. I provided the estimate and then denied the claim and saying is not our issue which was approved earlier. I reached out from Claims Manager to Customer Service Manager and then to Consumer relations Manager, everyone with more than 3-hour calls, multiple days and times just so they can pick up my phone, and when they finally did, they broke my trust and failed to meet their promise. These Managers were receiving call somewhere in Southeast Asia, looked system notes and gave the same message. from my experience, the Samsung representatives are “liars”. One day they promise something, and even in written, and the next day they deny it. Truly pathetic and fake. I really hope no one gets as stressful of an experience like I received from Samsung. These close to 8 months have been outrageous as I have constantly had to go back and forth with Samsung representatives to explain the situation and have not received anything that helps. I think Samsung does not care for the customer. I don’t understand what is going on- it was initially Samsung technicians, who came two times which made my washer and dryer situation even worse than it initially was and claiming they were fixing it. Because of them only, my machine started to wobble more violently and thus the cracks on my laundry room started to appear and are now enlarging and shifting, and thus I was relying on Samsung to help me out which they flat out denied. It is THEIR MISTAKE, so why do I have to take all this stress on my mind? I can’t keep juggling my time with the headaches Samsung is giving me every second of my life.