Purchased a 65" tv from Samsung.com. All though they picked the delivery date and time when I ordered, it was delivered a week later. AGS delivery blamed Samsung, Samsung blamed AGS. Upon unboxing and setting up the tv, I discovered the screen was cracked and smashed, completely unusable. Contacted Samsung.com for help, was disconnected twice, transferred 4 times, told the department I needed was already closed and after 90 minutes on the phone finally gave up. Samsung.com does not replace items delivered broken. Your only option is to return it (they must receive it back within 14 days) and wait for your credit. Then order a new one and wait for it to be delivered. Since my purchase was a black Friday deal, I would also have to call back into the customer support and ask that my original purchase price be honored after I placed the new order. I completed the return and now waiting for my credit. Not going to order from them again, but now I've missed all of the other Black Friday deals.