Appliances are junk and customer service is terrible. Bought 5 kitchen and 2 laundry home appliances from Homedepot. Units continually have issues. Dishwasher model# DW80R9950UG failed within the 1yr MFG warranty. Samsung's Tech claimed there was an issue with the electrical service. Spent $200 for electrician to visit twice to replace the circuit breaker then to test the circuit only to find out the breaker was ok and there was no issue with the electrical service. Samsung technician was out three more times before finally calling it quits. Homedepot does not honor Samsung exchanges. I was offered an "E-COUPON" to use on Samsung's website which does not cover the replacement cost of the exact same appliance. Have been without appliance for over a month and still no resolution. looks like I will need to take legal action.
4 years ago
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