It has been 2 weeks now since I placed a work order for my new dishwasher that is still under the warranty but stopped working. I sit daily for 2-3 hours with Samsung customer service waiting for them to figure out how to schedule the repair appointment through one of the two repair services they are contracted within South Florida. One of these repair companies has a 1.2 average review rating on Yelp with only one person in that company to help with appliance repairs who is never there and never calls back. The other repair company they are contracted with continues to tell me that Samsung never sent in the work order... still. 2 WEEKS. From my experience, I want to say, do not buy Samsung!