Tried to place a trade-in order. The website had a glitch and I was unable to select my line to checkout. I tried to contact customer service to have this resolved for over a month with limited replies and minimal assistance. Multiple contact attempts ended in over an hour of wait time, followed by a prompt disconnect. I even spoke with a supervisor who incorrectly submitted an escalation to the technical team, and would not follow up afterwards. After 3 separate instances of being promised the issue would resolve itself within 7 days, the issue still persists. They both do not know what they are doing over there. If they won't help me spend money for a product, I can't imagine what would happen if I needed assistance with an already purchased product.