Customer service sucks! Dealing with a Samsung refrigerator that tore up my floor. Finally after talking on phone, typing on computer they send a repairman out. He said he never saw anything like this. There are 2 silver pegs hanging down from the bottom, 1 of which is doing the gouging. He said it was escalated to some other dept. and someone would call us in 24-48 hours. Never happened. So on the phone, on the online chat for 3.5 hours to find out they closed the ticket! This was a defect when we got the fridge. We hadn't moved it out until now when we were remodeling (2 years). So, she made another ticket and we also have Home Depot sending another repair man. They are acting like this is our fault! We shall see what they are going to do. If nothing, we will sue Home Depot. Never will I buy another Samsung. However, I have 4 plus 2 phones. Also dishwasher is broken too....we will fix ourselves!