My tv's screen needed to be replaced under warranty and the first customer service rep I spoke with told me someone couldn't come out until Dec. 9, I called the Saturday before Thanksgiving. Repairman came two days early (yay!) but unfortunately the part needed to be ordered, he said he would be back on Wednesday or Thursday. Needless to say no call back from Samsung or the repair service company. So I called, could not get through to the repair service so I called Samsung. I was informed the part was on back order, but yet I got no call from either company informing me of that. Then I was told Samsun would call me on Monday, Dec. 14 to tell me if the part arrived, or they would replace my tv or they would refund me. Guess what....no call on the 14th. So I called on the 15th, was apologized to and thanked for my patience and after being put on hold for basically 15-20 minutes I was told they were still figuring it out and would call me in 4 hours but certainly within 24 hours. So on the 26th hour I called and was finally informed they could send a credit to the store where I purchased and that if the tv i purchase is more then I have to pay difference. Okay fair. Oh but now it has to go to the dept that approves that credit which could be 4-7 days. It's already been 25 days at this point. And in three days I go on vacation so now it will have to wait until I return. Which then means I will have gone 37 days until I would be able to return to the store where I bought it. And that is how I am being accommodated by Samsung for my inconvenience. And of course I would prefer to purchase my television now while there are sales happening instead of after Christmas. Horrible customer service. OOOh and I have to wait to hear back from them on whether it's approved and what to do with the existing television. I asked the rep.....are you sure they will call or will it be my responsibility since they haven't called me at all.