Samsung service is a joke the departments do not communicate the correct in formation my tablet is in for a free repair and they would not do it unless I paid £63.30 I got on to customer relations to sort it out 2 days later I had to call the repair department to find out if it was ready only to be told that it is a chargeable repair yet again I had to go back to customer relations but I could not speak to a manager and was told they are the team to deal with problems yet they failed to do so the last time I contacted them, if you want to take a complaint higher you have to write to them which is what I intend doing.