A £700 washer dryer has broken down 6 times in 2 years and they won't replace it. That's the tip of the iceberg... The last engineer appointmented by Samsung (ACL - look them up if you think Samsung are bad) turned up with half the parts, then FLOODED my house and said he had nothing to clear it up. He then forgot to cut water off and it flooded again! Samsung wont accept liability for damage so I'm having to take them to court. I have literally 30 emails with minimal replies and the support is literally the worst I have come across. To the point that even though I love my Samsung phone, I will never buy another Samsung device just in case there are issues. They won't honour the 5 year warranty as I can't find a confirmation even though I have screenshot of the offer. I have been promised callbacks on roughly 15 occasions and think I have had 2 actually call, resolve absolutely nothing and promise another call back. Guess what... No reply.