First question would be, what went right! I attempted to purchase numerous samsung products on cyber monday from the samsung website. Apparently the site went down, because I was unable to check out. I was on text/screen chat with 2 reps, called the number I was given, after 1 13 1/2 minute conversation, I was told this was the wrong department and they could not help me. I have called 3 times now, the first 2 times, after 15-20 minutes of talking with the rep, they ended the call after they told me they were going to place me on hold! Now, just spent 40 minutes on the phone, emailing screenshots of every interaction that they requested, and now being told, sorry, we cant do anything to assist you in price match! What?! I have been a samsung user for over 15 years, and Im sorry to now say, Im done! A product is only as good as the product help when there is a problem, and samsung is non-existent in this area! Buyers beware! Finally going with google!