Samsung was having a "Black Friday" sale. I decide to buy the 50" Frame TV directly from Samsung and skip the middle man (Amazon). I figured it would work out better since Samsung would make more money and offer better service. I was more wrong than an upside-down rainbow. Here's what happened: -I buy the TV -Samsung ships the TV -I receive an email saying they processed my return and they refunded me my money (????). -I receive the TV and they realize that they refunded me the money so they charge my account for the TV again, this time for the wrong amount. -Now they refund the money again since it was the wrong amount and again, charge me for the TV (3rd time now). -The box for the TV has a huge hole in the front where something smashed into it, and someone has added tons of tape to cover up. -Needless to say, Samsung sent a broken TV. If they had styrofoam all around the screen, it may have been okay. -I asked for a refund. they promised a return label within 24 hours. -48 hours later, I asked again for the return label I was promised. Again, I was told I would have it in 24 hours. -This went on for over a week, with me never receiving a return label. -The only way I received the return label is when I called my credit card and disputed the charge after days, & days, & days of constant communication with Samsung. They really didn't want to give me a return label. -Magically they then sent me the return label when the charge was disputed and I received my money back from my credit card. -I mailed the broken TV back to Samsung. -They emailed that they received the broken TV on November 12. Today is December 22 and I haven't received a refund. -Thankfully I used my credit card and was able to dispute the charge to receive a refund. -Bought the same stupid TV from Amazon, received it the next day in perfect condition. It's an overpriced TV. -Samsung's customer service is the worst. I've never bought a Samsung product until this TV and I now know to never buy another Samsung product. The TV is adequate; lots of money for a mediocre TV. You're paying for the design, definitely not for customer service.