Login
Start Free Trial Are you a business? Click Here
Kevin.
RF26HFENDSL French Door Fridge. I expect fridges to have a reasonably long life. My fridge, bought in Sept of 2016 is not one of those fridges that will have a long life. The design is great, I really like the french door design and the fact it is a bottom mount freezer. It would be even better if it worked!! I know, it's four years old, but we bought it brand new and I was really hoping for a long life with this machine. What is wrong? Well, the digital display stopped working and there is a bunch of water pooling under the crisper compartments. The water accumulation has to be removed about once a week, otherwise it builds up so much it leaks out the door. Online and phone "help centre" tried some re-boot processes, but that did not work. So we made a request at the beginning of November 2020 for a technician. It is now Dec 26 and we are still waiting. Actually we were still waiting, we called back and cancelled the request. We will just get a local fridge repair guy to look at it. If I was Samsung, I would give some serious consideration to renaming their Service Centre to maybe something like just The Centre, because waiting almost two months for a call back isn't service.
4 years ago
Read Samsung Reviews
Samsung has a 1.2 average rating from 4,601 reviews