Disgusting customer service Wouldn’t give them any stars if I I didn’t have too I bought a £2000 fridge freezer in November 2020 which was delivered with dents and scratches have been trying to get compensation for this for 2 months as originally agreed as if they uplifted it they would not send a replacement or refund me for 2 weeks leaving me with no fridge or freezer even though I explained I’m a cater for my disabled grandson who still has bottles of milk they then changed their minds saying my PayPal receipt was not proof of purchase even though it clearly stated the Samsung order no they would only accept the Samsung receipt which I never received to give me any compensation After several emails and phone calls they are now totally ignoring me even the customer service chest executive is ignoring messages Absolutely disgusting customer service I have emailed them 4 times since 19/12/2020 but had no response and if you ring you just get transferred from one person to another and also their English is very poor so very hard to understand them All I want now is my money back and the thing uplifted NEVER BUY DIRSCT FROM SAMSUNG BECAUSE YOU WULL NEVER GET ANY HELP IF YOU GAVE A PROBLEM !!!!!