Bought a TV that had a screen cracked as soon as I opened and set it up. I set it up according to the instruction manual, 65" has to be handled by two people on the instructions, but their delivery person was just ONE person. It's a 65" TV?? it says anything over 32" has to be carried by two people. BUT I HAD ONE DELIVERY MAN. I called Samsung the same day, they said they would let me know what the dispute answer is in two days, never emailed or called until I called again two weeks later, for them to tell me it was my fault and it's a physical damage. Re-escalated and a person from Samsung spoke with me, saying it was ridiculous that the company won't offer me anything for compensation because he knew the rules to carrying in the TV as well. He AGREED with me. I was then told, after being put on hold multiple times, that they would not replace it or anything, but I should go to their technical shop to get it repaired. It would be 800 dollars for a repair, about the same price as a new TV that I never got to really use and has caused more stress than it's worth. Samsung customer support is absolute sh!t. Go through a third party seller if anything, because their customer service sucks.