I bought a Samsung Galaxy A10e phone for my son for CHRISTMAS it came and did not work. The SIM card reader never would read the SIM card. I never used the phone it stayed in the box until I shipped it back to Samsung. It obviously was under warranty. They claimed I damaged the phone. Funny cause it was never used!!!!!!!!!! They refuse to replace or fix the phone that is not expensive in the first place. I went round and round talk to a supervisor named MARK that acted like he would try ti help me. Of course he didn’t cause I called back and checked on ticket# 2241774650 and say bull as before! This is a multi million dollar company that obviously cares nothing about there customers. Profit is all they see and everyone I spoke to is foreigners !!!!!!!!! I will never buy SAMSUNG AGAIN! Apple all the way!!!!