I would do 0 stars if I could. What a disaster of a company. As a business owner, I am disgusted by their customer service or lack there of. This entire company should be shut down and sent packing back to China. What a disgraceful bunch of sorry excuses of humans that work for them. I will NEVER have a single good thing to say about them and their appliance sector. They are a big joke that I wish I could laugh at, instead I'm angry writing this review. Samsung should be ashamed of themselves. Killing myself would have been easier then dealing with them.