If your Samsung product has no issues and you never have to contact Customer Service, then you will probably enjoy your Samsung product. Otherwise you'll find Samsung and their Customer Service Team to be extremely frustrating, poorly trained, and unable to do anything but say "I'm sorry", "I understand", "No worries, we'll address this soon". It's funny the "English" phrasing they are told to speak. Below is my first-hand experience with a Samsung order, which I am still waiting on a refund 42 days and counting. At this point PayPal is my only saving grace with their Buyer Protection Program. PayPal will be refunding me in 5 days. So after almost 50 days of Samsung keeping my money, I should finally get it back. Just read below what a debacle Samsung's customer service is. Absolutely horrendous. I understand they have the cheapest large screen TVs with good ratings - seriously look elsewhere. Do yourself a huge favor. Timeline: - 11/27/2020 – placed an order for a TV and Soundbar (QLED70T 75” and 900QT Soundbar) - 12/7/2020 - TV arrived damaged with a cracked frame (and dusty – looked like a floor model); return initiated by calling Samsung; Samsung advised me to cancel the entire order - 12/8/2020 – Samsung accepted the TV return; Samsung e-commerce team submitted a ticket to Samsung fulfillment team to manually cancel the order and process FULL refund for the entire order. - 12/10/2020 - TV return received; confirmed refund amount will be issued for the TV in 7-10 business days; Soundbar Refund still pending - 12/21/2020 - Refund amount received for the TV - 12/21/2020 - Samsung e-commerce submitted a ticket to Samsung fulfillment team to cancel entire order and process remaining refund; confirmed the remaining refund would be received in 3 business days - 12/22/2020 – Samsung e-commerce team confirmed full order will be cancelled (new ticket) - 12/24/2020 – Samsung e-commerce team confirmed full order will be cancelled and requested a manual refund (new ticket) - 12/27/2020 – Email from Samsung stating that since it’s been 30 days since the order was placed, the order can be cancelled - 12/28/2020 – Samsung e-commerce team claimed the order is with the fulfillment team and can’t be cancelled (new ticket) - 12/29/2020 – Samsung e-commerce team submitted ticket (new ticket) to cancel the order with the Samsung fulfillment team - 12/30/2020 – Samsung e-commerce team submitted ticket (new ticket) to cancel the order with the Samsung fulfillment team - 12/30/2020 – Initiated a claim through PayPal dispute the charge and receive a refund through Paypal’s Buyer Protection Plan - 1/1/2021 – Received email confirmation that order was finally cancelled; no information about any refund amount - 1/2/2021 – Samsung e-commerce team claimed refund was already processed on 12/21 (not the case – this was only the first partial refund); Samsung e-commerce team had to request a “manual” refund (new ticket) - 1/4/2020 – Samsung e-commerce team claimed full refund is being processed (new ticket) - 1/5/2020 – Samsung e-commerce team shows no active tickets and claims PayPal can’t accept the refund (not the case as I contacted PayPal before – of course PayPal can accept refunds); Samsung e-commerce team to initiate the manual refund request which will take 3-5 business days to complete