Samsung has the worst customer service we have EVER experienced and we will never purchase anything from them again. We don't write reviews usually, however we feel the need to warn other people about them because if you have a problem you will be ignored. We have been battling them for 5 months now and if they do respond (which isn't often) they will just try and fob you off. It has been infuriating, stressful and upsetting and the TV we purchased from the was definitely not worth the £2,500 price tag. We followed the installation instructions to put it on the wall (even paying out another £50 for their wall bracket rather than the cheaper amazon alternative) to make sure nothing went wrong. We lifted the TV for from the bottom and the sides and didn't touch the screen. However when it was finally in place (this wasn't an easy task) the LEDs behind the screen had stopped working (there was absolutely no damage to the TV screen itself) Samsung's response was that it was obviously our faulty and they could tell this by looking at a picture and too bad for us. We have been trying to get this looked at by them but they are rude, patronizing and refuse to help. except to try and charge us more money by saying they can send an engineer out for £180 just to take a look at - they'll then quote us even more money to fix it. They are just trying to take even more money off us and wont even consider taking into account that the TV was not up to standard. We will be taking Legal action as we know we did not cause physical damage to this TV and if you would like to avoid this, we suggest you don't go anywhere near Samsung products.