I requested online for service on my dryer. I missed the call from the representative. I've called 3 times trying to reach someone. The first time I hung up because the automated message said someone would call me back. No one did. The 2nd time I stayed on the phone until someone answered. The lady who answered said the computers were down and someone would call me back in 30 minutes. No one did. The 3rd time I stayed on the phone again someone answered and said they were having technical difficulties and just hung up on me without waiting for a response. Horrible customer service and now I have no idea if someone is coming to look at me dryer.