Horrific customer service. This company is a scam they have no customer service whatsoever. I believe the only training the customer service department received was call pushing. All they’re capable of is transferring calls and putting in fake tickets that will never get resolved. I’m disgusted with the lack of support I received regarding an exchange with an over the range microwave that never worked straight out of the box. I’ve been dealing with the lack of support for almost a month and getting transferred around to people who can’t help me resolve my issue. I am going to do my best to let the world no how bad this company is and how little they care about there customers. Once you give them your money you’ll never hear from them again even if there’s an issue. I suggest if anyone is considering a Samsung product to think twice maybe even three times because if something goes wrong they won’t help you. They said corporate doesn’t except phone calls. Thank goodness for social media I will blast this company on every social media platform I can.