I purchased a soundbar in November of 19 that worked fine until July. I sent it in for repair. Returned a couple weeks later and worked fine ... for 3 weeks. Sent it back a second time. Agent said if they couldn't fix it, I would receive a new soundbar or a refund. Shipped back 3 weeks later saying no issue found. The problem was not fixed. The agent said from the notes it appeared they only checked the connections. Because no issues were found, I had to send it in a third time before they would "accommodate me with a refund or new unit. It's now November of 20. They can't fix it. The model was no longer available. Despite first being told I would receive a newer or upgraded model, I was offered a refund amounting to 80% of the purchase price. When I asked why not the full price, I was told that's the amount and I had 3 days to accept the offer or it would be rescinded. It took 2 months before I received the promised refund. This has been a 6 month nightmare with countless phone calls ... hours on hold. Candidly, I can't believe anyone would put a customer through what I have had to endure. I have attempted to contact the company just to inform them of how cruel their process is. However, there is no path to do so. I regret 1 star is the lowest rating available.