JUST BUY ANOTHER BRAND!!! purchased a new house that had been flipped. had all new appliances, roof, windows, floors, plumbing, wiring, the works, everything was brand new. closed on Aug 31, 2020 moved in same day. that weekend was labor day weekend. had family here to help unpack, enjoy the new house an for a labor day bbq. sounds fun right? WRONG!! Sept 5, the BRAND NEW, USED 3 TIMES SAMSUNG DISHWASHER broke. 7 people in the house, an no working dishwasher. call customer support, an i was told it was alarming it had a leak, to give it a few days to dry out, then try to use it again. Sept. 12 call back it is STILL not working. they say they will send someone to look at it. repair man makes appt to come fix it. Sept 18 comes, repairman doesnt come as scheduled. Called samsung, out of their control it is a sub-contractor, just deal with it an try again. this pattern repeats FOUR more times before they send a different sub-contractor, to look at it. they only have TWO sub-contractors in my area, a suburb of CHARLOTTE, NC. a city of a fair size. first one looks at it, opens/closes door, starts it, it runs for 5 min an says there is your problem you use POWDER DISWASHER SOAP, go to liquid and all is fixed. NEVER takes dishwasher out of cabinet. 3 days later, i call cause broken AGAIN, send out original company who ACTUALLY shows up this time, on Sept. 29. pull it out, yes there is a leak, and the drainline is clogged. fixes it, and tells us we have to WASH our DISHES BEFORE PUTTING IN DISHWASHER🤔🤔🤔. so NOW we have had 2 service calls, switched type of soap we use, prewash dishes before washing them, an guess what?! Oct. 11 it broke AGAIN #3 in 45 days! in a house with 2 adults in it so it was only ran once a day. call AGAIN, schedule ANOTHER repair visit, Oct 15, was repaired AGAIN. you would THINK this would be the end of our problems, but NO samsung has more in for us! Dec. 3 ANOTHER call made to samsung, dishwasher broken AGAIN. on our house 93 days, and broken time #4! THIS time it is different. i qualify for a replacement or a refund. of course i choose refund, because why would i want ANOTHER of their inferior products in my house. THEN i am told i have to provide proof of purchase and serial # information. explained i got dishwasher with purchase of house for the 4th time, i do NOT have a receipt. i have serial #, model #, all other info, so they say without proof of purchase CANNOT refund me the money. i tell them I can provide the BILL OF SALE for my home and copy of DEED that states i own home and everything inside it. send it in. they decline it AFTER telling me it was an approved way to show i owned the dishwasher. call back repeatedly and go round an round with customer service about this, they FINALLY accept it, then email me the paperwork to print, fill out and send back. did as asked, emailed it back 1 day later. started getting messages they never recieved my paperwork. re-sent, repeated this SIX times. FINALLY they accept everything, give me the dollar amount they will refund, WHICH is cheaper than lowes price for it, and lowes is the ONLY store that sells appliances for 30 miles, so it HAD to be purchased there. i accept offer, sent in banking info to receive refund. received an email confirming this info following day. 2 days later i receive a voicemail telling ME since i am not responsive to ANYof their attempts to contact ME, and my warranty "running out" in Dec. an that i did NOTHING to respond to them they were reducing my refund by $120, AND for every day i continue to be uncooperative they will deduct more from the refund! i called in YET AGAIN, LIVID an ask for an explanation and a manager. i asked for the womans name and employee number to be able to identify who disconnected me when i get "disconnected" during the transfer to management. i ACTUALLY got to speak to a MANAGER first time since this started! he basically told me to deal with it, not his problem, an it is how it is. had to disconnect due to being at work. called back at end of shift, got ANOTHER service rep. explain ALL of this to her, the fact i had ALL the records, what all i have been told, left voicemails, etc. she told me all was incorrect, she would fix it all and i would have my refund within 14 days. today is Jan. 30, 2021, day 1 so we will see. i wont believe them until the money hits the bank! i sat down last night and went over my records. i have place FIFTY phone calls about this issue since Sept. 5 and yesterday Jan. 29. i have spent EIGHT HOURS 39 MINUTES AND 5 SECONDS on the phone with samsung since this began. it took me 24 days total worth of phone calls, and issue is STILL not resolved as of Jan. 30, 2021! i had a working dishwasher 64 days over 132 day span, an ONLY reason i EVEN end the count at 132 days is because i went and bought a GE dishwasher Jan. 10 it was delivered and i installed it. today i was supposed to be called by a manager between 12 pm-3 pm eastern/standard time, it is now 7:56 pm and STILL no call. they do dirty business go elsewhere!!! their refund offer to me is $70 cheaper than the lowes price for EXACT SAME MODEL and sold on SAMSUNG.COM for MORE than the refund amount they offered me as well, by $27. when i asked about compensation for ALL the wasted time i have spent dealing with them, days i stayed out of work to have them come repair it, just to no show, inconveince since it went out twice during large family events where i had large parties to clean up after, all by hand since their "dishwasher" would not/could not wash dishes. an i had to purchase a replacement and install myself AND haul off their piece of garbage. they cannot discuss that at this time. save yourself the headache an buy another brand, an AMERICAN MADE brand!